How is Coacha the best sports management software? Can you explain how it stands apart from any other online booking system for sports clubs available to download?
Glad you asked! We believe Coacha deserves the “best sports management software” title because it offers all the premium features that the top online booking system for sports clubs providers are currently providing – in some cases, better – but with one major advantage to you: an unbelievable price!
You’ll come across many online booking system for sports clubs providers hailing their product as the “best sports management software”, but can you name one which can be used for just £36 each month, with no other charges? Therefore, we believe Coacha rightfully deserves to wear the “best sports management software” crown!
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What is the one reason that I must absolutely use an online booking system for sports clubs like Coacha?
Running a sports club effectively means you’ll be dealing with a lot of paperwork and record-keeping, right? By using our online booking system for sports clubs, you won’t find yourself wasting precious time printing out forms and maintaining physical folders or using an inferior online sports booking system to manage your club. Anyone running a sports club would want to spend the least amount of time on admin-related tasks and focus nearly all their resources on coaching and practice – that’s precisely why you need to have an online sports booking system like Coacha in your arsenal.
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Running a sports club means I’m always pressed for time – can your online sports booking system help me save time?
Oh yes, absolutely! The Coacha online sports booking system lets you do everything from adding people quickly and easily within a few taps and swipes, to managing your coaches and staff, to storing and updating club documents, dynamic waiver documents and much, much more. To say that our online sports booking system helps you “save time” would be a gross understatement!
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I’m new to online sports team management in general – I’ve heard that the Coacha online sports team management platform is very easy to setup and use. Can I set it up too if I’m not computer or internet-savvy?
Absolutely! The Coacha online sports team management platform is very easy to set up and use – you can get set up within minutes once your free trial is over. As long as you have a reasonably good internet connection, you’ll be up and running in practically no time.
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Are there any COVID-19 safety tools in your online sports team management platform to help me keep my members and staff safe?
At Coacha, we take not just your data security very seriously but also the health and safety of your members as well as staff. This is why we’ve included features like Self-reporting, Track & Trace, and Virtual Classes (to name a few) in our online sports team management platform to help you keep everyone safe.
Track & Trace, for example, lets you see who’s been in contact with someone potentially affected by COVID in any way. If someone has been affected, then you can use a unique quarantining feature within your online sports team management software to instantly quarantine them within Coacha – they won’t be able to book any classes and you will instantly get a list of everyone they have been in contact with over the previous three week period.
There are many other useful COVID-19 safety tools in our online sports team management software to protect your members and staff – the FREE 14-day trial is a great way to get familiar with them.
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I don’t have a credit card at the moment – do I have to attach a credit card in order to use your online sports team management software?
Not at all. You can initially enjoy all the features of our online sports team management software for FREE for the first 14 days, then pay monthly as you go along via GoCardless. No credit card needed, just a bank account!
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Is the Coacha online sports team management software limited to specific sports only?
Not really – our online sports team management software can be used to effectively run and manage a wide variety of sports clubs running today – from basketball, table tennis, tennis and swimming to triathlon, running & cycling, rugby, PTs, Pilates, gymnastics, martial arts, hockey, netball, and many more!
If you can’t find your sport on the list above, don’t worry. Our platform for sports coaching works with nearly every kind of sport you can imagine, from archery and shooting through to weightlifting and boxing.
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Which platforms does the Coacha software for sports run on?
You can use our software for sports on any Android/iOS device and Windows/Mac PC or laptop. You can even run the software for sports on the latest Sony and Microsoft game consoles!
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Can your software for sports be purely used to collect timely payments?
Well, first off – the Coacha software for sports is much more than an ‘app’ to be used for collecting payments on time. Second, it has innovative features which actually helps you passively grow your business.
With that said, if you’re simply looking to collect timely payments for now using a reliable software for sports clubs, then Coacha will more than live up to the task!
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How does your software for sports clubs help in collecting payments on time?
This actually happens to be one of the key strengths of our software for sports clubs;
Coacha features a very straightforward Money Dashboard which simplifies everything through an easy-peasy interface. The Mass Payment management feature lets you send out a mass request to a select group of people to pay on time. There’s also integrated payment failure management within our software for sports clubs where retry processes kick into gear automatically and notify you as soon as they fail completely.
This and more makes our software for sports clubs very payment-friendly, sparing you a lot more time and energy to focus on key areas of your sports club.
So, no more chasing members for payments – set your payment parameters, sit back and collect payments on time; more free time and vastly reduced paperwork too, simply because you chose the best sports management software for your sports club. Yay!
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Does the Coacha sport club management app have any integrated tools to keep parents of members in the loop or what’s happening in the sports club?
We’re already a step ahead of you! Our sport club management app has a number of integrated tools to help parents stay in the loop. The bespoke Member Portal, for instance, lets parents log in at the touch of a button, allowing them to see data on their child as well as the classes they’ve signed up to or what’s generally going on within the sports club.
Through the same Member Portal within our software for sport, parents can see information like payments made, next payment date, or every line of communication which took place between their child and staff members of the sports club.
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In case of a medical emergency, are there any features in your software for sport to help someone who’s suffered an injury?
Oh, absolutely! We take personal safety and security very seriously as a software sport provider – Coacha has in-built features like attendance tracking, permanent records and the ability to instantly provide emergency information so that anyone who’s had an injury can be instantly tended to by contacting the right person.
All the necessary information is accessible within Coacha in just a few clicks – we understand all too well how this can mean the difference when it comes to providing someone with the medical attention they need, or even save someone’s life, for that matter.
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What measures are there in the software for sport to help safeguard children?
The Coacha software for sport has integrated features where your child is always protected from unwanted messaging. Furthermore, the bespoke Member Portal lets you login in an instant to see who your child has been communicating with.
Additionally, the Coaches’ Notes and Safeguarding Notes feature helps to keep your coaches informed on each child’s progress and all our staff are Enhanced DBS checked as well – we have been cleared by the relevant local authority to handle all your personal data.
You can read more about the children’s safeguarding features in our sport club management system
here.
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Has the Coacha sport club management system implemented any measures to help coaches see the real value of children’s safeguarding in sport?
Yes, as a matter of fact, we have: our entire sport club management system is built around helping sports clubs with safeguarding tasks. Our most major child safeguarding feature is the collaboration we’ve undertaken with the Child Protection in Sport Unit (CPSU) under the NSPCC – an organisation which is well-known in the UK for playing a prominent role in keeping children safe online.
So, every safeguarding feature within our sport club management system has been built around the guidelines provided by NSPCC CPSU.
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Is data protection in sport mandatory for every sports club owner?
The short answer is: yes.
Data protection in sport doesn’t just apply to big sports organisations or associations, it now applies to all sports clubs across the board.
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Does Coacha help with data protection legislation in sport or keep me GDPR-compliant?
Yes, Coacha does keep you compliant with
data protection legislation in sport and you can read more about that
here.
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Can Coacha be used as a CRM for sports clubs?
Well, Coacha isn’t a “CRM for sports teams” per se although it does help you manage people, so perhaps, it may be partially used as a CRM tool, to be fair.
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I’ve heard that the best sports management software have GDPR integration to protect children’s data –does the Coacha sport club management system offer something similar?
At Coacha, we understand all too well the GDPR considerations regarding how children’s data is processed. This is why we’ve built every safeguarding feature around the ICO’s safeguarding guidance. So, rest assured, you will always remain compliant and so will your members.
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How does pricing work in the sport club management software? Can I pay annually? Are there additional charges?
We’ve kept pricing in our sport club management software very, very straightforward: a fixed £36 charge each month to use the fantastic features for sport team management.
Unlike other sport club management software providers, we don’t want to ‘punish’ you for being successful! We believe the fixed £36 charge is highly competitive and does not cut in too much into your monthly revenue.
You can pay annually to use the sport club management software if you like, however, the cost breakdown will remain the same – i.e. £36 x 12 months charged to you in one lump sum.
There are no additional charges whatsoever no matter how many members you want to add to your sport club management software – unless you use GoCardless or Stripe to collect payments.
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Are there any charges for sending emails and SMS messages through the sport club membership software?
While email is free, we do need to charge between 4p and 5.5p per text message, depending on the amount of texts you buy in a bundle at any one time. The more you buy, the cheaper they are. But that’s as low as any other sport club software, in some cases, even lower.
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My members (or their parents) are experiencing issues trying to log in to the sport club software or receive emails. What can I do to help them?
We’ve integrated complex rules into our sport club software as per the guidelines provided by NSPCC’s Child Protection in Sport Unit (CPSU). This ensures that some of the rules may prevent children or vulnerable adults from getting contacted.
With that said, it’s really important to ensure that members (or their parents) are signing in correctly to the sport club software. Signing up incorrectly to the sport club software means they may not receive emails or be able to make payments. A few things you may want to consider before lodging a support ticket:
- Was the email address entered in the correct field?
- Was it entered in both the required fields?
- Is the member who signed up and tried to log in under 18 but managing the sport coaching software account on their own?
There could be any number of reasons preventing you from logging in or receiving emails via your sport coaching software. We recommend you take a read
here – if these steps do not help, please go ahead and submit a ticket.
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Is there a way to suspend or cancel membership to the sport coaching software?
Subscribing to the Coacha sport coaching software is kind of like Netflix: there’s no contract to worry about and you simply pay each month to continue using a service you love.
So, if you’ve paid for the current month and your next payment date is the 1st of next month, then you can suspend or cancel your subscription, if you do not wish to get billed for the next month.
Log into your sport coaching software and look for the cog icon in the top-right of the screen. Click on that and then ‘Cancel Subscription’. When you’re ready to dive back in, just enter your payment details again and you’re back in!
If you want to leave any feedback on how we can improve our sport management software, please let us know.
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Can you help me add a member to the sport management software?
Certainly! Adding members to your sport management software is super-easy: go to ‘People’ in the main navigation bar, then ‘Add a Member’. Enter all your new member details and save the changes.
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Can you show me how to update my club details in the sport management software?
In the event that you change your phone number or change premises, it’s really quick and easy to update club details in your sport management software.
The settings cog is where you want to navigate to, it’s at the top of the screen and hard to miss! Click it and you’ll find the option to edit club details.
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I don’t know how to generate my club signup form from the sport software – can you show me how to do this?
But of course – to do this, find the ‘Your club signup form’ tab from the main menu. Click on that and then use the ‘Copy your link’ button to copy it to your clipboard. Now you can paste it wherever you prefer – be it your website or social media, or an SMS message. You can even add an attachment to your signup form, such as the terms and conditions or a welcome pack, like most sports club owners do while using the Coacha sport software.
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Is the Coacha sport software best experienced on an Android/iOS device or can I also use it just as effectively on a PC/laptop?
Good question! Our sport software has been designed to be very responsive and runs smoothly on ALL supported devices. So, if you prefer to use Coacha on a PC or laptop, you can expect the same level of performance.
With that said, nothing beats the convenience of having the best sport team management features right at your fingertips no matter where you are, so many of our users inevitably end up using the Coacha sport software on their mobile devices.
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If I need any kind of help with your sport team management app, what level of support can I expect?
If you need any kind of help at all with our sport team management app’s features, there’s an internal support ticketing system which you use to submit your query.
If you require urgent help, our support team is also available to assist via phone.
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How long does it usually take to get a response once I’ve submitted a support or complaint ticket via the sport team management app?
We try our best to respond to queries sent via the sport team management app within 12-24 hours. In some cases, we are able to respond within 12 hours flat! However, under certain circumstances, such as when we’re dealing with a longer than usual queue, we may need up to 24 hours or more to respond to your query – so, we truly appreciate your patience!
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Where can I access or how can I manage notifications from within the sport team management software?
Simple: just head over to the ‘Manage Notifications’ tab and make your desired choices. Hit ‘Save’ and that’s it.
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Is there a way to add a Safeguarding Moderator in Coacha like with some of the other sport team management software?
There is! There’s an option to add a dedicated safeguarding moderator in your sport team management software if you wish – a member of the staff who is designated to all safeguarding-related tasks, and copied in all email communication taking place between the Coacha staff and minors. Just navigate over to the ‘Basic club information’ tab from the main navigation bar, and that’s it.
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What are some key benefits of using sport team management software?
Quick registration – By using a comprehensive sport team management software like Coacha, you can quickly get members to register, allowing you to plan your next business move without delays.
Improved coordination – Sport team software makes it a lot easier and more convenient to carry out day-to-day club tasks, such as setting player schedules, checking availability, coordination between staff and club members, etc.
Passive marketing – Sport team software can help you spot important trends and user behaviours, which you can, in turn, use to market your services accordingly and better cater to members’ needs.
To truly understand the value a sport team software like Coacha can bring to your business, we urge you to try the FREE 14-day trial now!
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What are some ‘must-have’ features to look for in sport team software?
We get this a lot from both existing and new users, and glad you asked! Some must-have features of a quality sport team software include
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Intuitive, easy-to-understand and navigable dashboard – Perhaps one of the most important features a sporting club software should have is an intuitive and insightful dashboard that’s also very easy to use and provides quick access to everything. So, from scheduling tools to sign-up, tracking and team collaboration, everything needs to be at your fingertips in an easily navigable and straightforward manner.
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Easy member registration – A well-rounded sporting club software will always allow both staff members and clients to easily register within a few taps or clicks. The ability for your clients to quickly register without hassle will undeniably drive better business growth and cement your reputation as a trustworthy business who always puts their clients first.
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Communication – Your sporting club software should act as a platform to let staff members and clients easily communicate and collaborate, both during events and otherwise. In addition to email and SMS communication, your sporting club software should also facilitate communication in a safe, secure and GDPR-compliant way, where your members’ identities, especially minors, are protected around the clock.
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Payments – Most important of all, your sporting club software should easily allow you to collect member payments each month in a quick, hassle-free and cardless or cashless way.
The Coacha sports academy management software packs all these exciting features and much more to help you attract and retain more members, as well as take your business to new heights. Don’t miss out on this chance to make life easier and see your business grow before your very eyes. Grab your FREE 14-day trial today!
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If there is a particular feature I want in the sports academy management software, who can I contact?
We’ve sunk in hundreds of hours and extensive research into ensuring that our sports academy management software is well-rounded with best-in-class features to help you manage your sports club and see your member base grow.
However, if a specific feature you want in your sports academy management software is missing or not working as you expected, you can drop us some feedback and we’ll be sure to take it into consideration!
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Is there a server uptime guarantee while using the sports administration software?
We try our best to keep the Coacha sports administration software servers running smoothly on a 24/7 basis. While we do want to offer a 99.99% server uptime guarantee – the reason we usually don’t is that circumstances beyond our control can sometimes prevent us from keeping our servers running smoothly around the clock. These include area-wide or nationwide power outages, forces of nature which can disrupt communications or the occasional ‘hack attack’ which can cripple online communication across an entire country.
With that said, we do everything possible within our scope to keep our sports administration software severs secure and running throughout the year – unless affected by any force of nature or circumstances beyond our control.
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Can I get a 1-1 demo for your sports administration software?
Sorry – we understand that you’re eager to see the sports administration software in action, but we’re not offering a 1-1 demo primarily because our sports attendance tracker comes with a FREE 14-day trial where you can get a feel for all the wonderful features before committing to the paid version. However, we’re all about helping people and as a result, our boffins have produced a full demo video which helps with about 80% of people’s commonly asked questions when they start to set up Coacha:
https://www.youtube.com/watch?v=mzpYqo0-Af4&feature=youtu.be. It starts with the ‘Dashboard’ found in the top-left in Coacha, and then takes you through all of the sections, so just skip to the relevant bit you need help with: (There are more superb videos in our YT Channel here:
https://www.youtube.com/channel/UCWMW7OCfo1UFnhPA5WkNRTA)
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Are there different plans to choose from once the sports attendance tracker free trial is over?
No – the reason we don’t offer different plans with our sports attendance tracker is that we have come up with a fixed price that’s really hard to beat: only £36 a month!
We do offer the option to either pay that monthly or in a lump sum annual payment – either way, you only pay £36 each month to use our feature-rich sports attendance tracker!
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What happens when the free trial for the sports attendance tracker ends?
Once the 14-day trial comes to an end, you’ll be prompted to continue using the sports booking software at an unbelievably low £36 a month. Since everything is set up beforehand, you’ll only need to sign up for the paid version, set a few preferences, and that’s it!
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Do I need any kind of formal training to effectively use the sports booking software?
None whatsoever! The Coacha sports booking software has been designed for user-friendliness and easy navigation, among other things. It’s very easy to pick up and use but if you need any assistance along the way, there are a tonne of useful links, how-tos, guides and videos in the sports booking software to get you properly acquainted with all the features
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I need to view the Privacy Policy for your sports booking software – where can I find that?
The Privacy Policy for our sports bookings software can be found right
here. Please bookmark this page and review it frequently as we do need to update our Privacy Policy from time to time.
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If I want someone else to set up my sports bookings software account – is there an additional fee for that?
While most sports bookings software providers charge quite heftily to have their sports bookings software set up, at Coacha, we charge you absolutely nothing. In fact, it’s so easy to set up, you can get up and running within minutes. Here’s a
link which details all the steps.
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Can you help me with migrating data from the previous sports bookings software?
We’d love to! Although we should tell you that migrating data from your sports club admin software is a walk in the park. There’s a dedicated ‘Mass Import’ feature in our sports club admin software which can help you import your members’ list into Coacha within minutes. Just download the Member Import Spreadsheet from with your sports club admin software, then add the data under the relevant fields and you’re all set. If you still need help with this, then you’re only a ticket away from getting help with importing your members list into Coacha.
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Most sports club administration apps that I’ve used let members view and manage data themselves – does Coacha have this capability?
It does indeed! When registering for our sports club administration (even if it’s a free trial), you’ll automatically get access to your own bespoke Member Portal, where members can view and manage all their personal data.
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How long has Coacha been in business as a sports club administration software provider?
We’re very fortunate to be a part of this industry for over __ years now, offering leading solutions when it comes to making sports club administration an easy and breezy affair.
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Is there a way to export and download my data from the sports club administration software?
Yes, there is – this page has all the step by step instructions you’ll need to follow in order to export/download your data from the sports club administration software.
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Is any additional software required in order for the Coacha sports club administration software to work?
No additional software or plugins requires as such! Just download the sports club administration software to your mobile device, PC or laptop, enjoy the FREE 14-day trial and pass the word around to all your members to hop on!
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Can I extend the 14-day trial if I want to try out your sports club administration software for a bit longer?
We really wish we could do just that! However, we’re already charging a ridiculously low £36 per month, so we’d love to see you get on board – we’re constantly finding ways to make our sports club administration software the best there is out there, and that means we need more people to actually start using it (and benefit their sports club), and less people trying it out for free!
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How many languages are currently supported in the Coacha sports club booking system?
Right now, our sports club booking system supports English only as it’s the most widely spoken language in the regions Coacha is currently supported. However, certain terms within your sports club booking system can be changed – for example, from “members” to “clients” or from “teacher” to “trainer”.
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Should I require urgent technical support for the sports club booking system, is there a person I can speak to?
We generally encourage users to launch a ticket directly from the sports club booking system in order to get any kind of help or support. It’s a very practical way to have your query or concern addressed – in most cases, we get back to you within 12-24 hours. But if you need urgent help and must speak to an actual person right away, then you can give us a call.
Please keep in mind that, at times, our technical support representatives are always busy helping people out no matter how small the issue, so you may need to wait in queue before your call is answered. As always, we appreciate your patience!
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Why doesn’t the “best sports team management software” integrate with more payment methods like other leading sports management platforms?
While many of our users feel Coacha is the best sports team management software, we believe it is important not to overwhelm any of those users with too many options. It’s understandable that people like variety and many of the top sports management platforms offer nearly half a dozen or more different types of payment integrations.
As far as our “best sports team management software” is concerned, we have limited payment integrations to GoCardless and Stripe for now because we believe they are very safe, reliable and charge some of the lowest fee in the online payment merchant sector. We value convenience and ease-of-use above everything else, rather than offering too many payment options like other sports management platforms, who will usually never tell you the fee their integrated payment merchants are charging!
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In addition to GoCardless and Stripe offering their own secure gateways, what steps do you take as a sports management platform to protect transactional data?
All your personal information, including any ‘required’ transactional data is processed in our secure servers. We have these spread throughout all four continents and regularly back up the data we process.
Every time a user updates their data using the sports club subscription management platform, our SSL-secure servers utilising the latest encryption technology store the data in a GDPR compliant manner. With payments you’ve nothing to worry about when using any of Coacha’s integrated sports club payment systems such as GoCardless and Stripe as they take care of all security and compliance requirements on their world leading servers.,
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I’ve heard all kinds of “horror stories” about sports club payment systems where people’s data was either lost or stolen – are there measures in place with your sports club payment systems to protect my data?
We’ve heard those horror stories too, unfortunately, but we assure you, the sports club payment systems within Coacha are the industry’s best – GoCardless and Stripe – and in addition to our safety measures, they do everything possible to ensure that your data is safe and secure at all times.
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If I use GoCardless to pay each month for using your sports club payment systems and facilities, what kind of fee do I have to pay?
We’re sorry, but that information isn’t available with us. In order to find out what sports club payment systems in the UK are charging, you can look up the required information on Google, or visit
GoCardless and
Stripe directly – where you’re sure to find the information in question.
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I’m a little confused so as to how sports club payment systems in the UK work – can GoCardless and Stripe be used to accept member payments and pay the Coacha fee each month?
Glad you asked, allow us to point you in the right direction:
The GoCardless and Stripe functionality integrated within our sports club payment systems in the UK is for a unique purpose – GoCardless and Stripe can be used to accept payments from your sports club members whilst payments for your license on Coacha itself are processed though GoCardless. Simples!
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Many sports club payment systems in the UK are charging an arm and a leg for payment integration – is Coacha the same?
Not at all! We’ve specifically chosen GoCardless and Stripe as sports club payment systems in the UK because they charge some of the lowest rates possible. We can’t give you an exact figure that other providers charge as there are so many of them and they vary from company to company. However, in nearly every case their fees are certainly nowhere near as competitive as Coacha’s.
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If I’m paying £36 a month to use the sports management software, can I expect a discount if I purchase an annual plan?
We are aware that certain sports management software providers are offering discounts or other ‘benefits’ for subscribing to annual plans or otherwise. At Coacha, we’re not offering discounts at the moment – we believe the monthly £36 charge is very competitive to begin with – something that the vast majority of sports management software providers are simply not willing to offer.
With this in mind, you will be paying a fixed £36 to use the sports management software – whether you pay each month or in an annual lump sum is entirely up to you.
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I’ve seen many sports clubs using their sports management software as a sports CRM – can Coacha also be used as a sports CRM?
At its core, Coacha is a sports management system, which means it can help you with various aspects of ‘managing’ your club. As far as its ability to be used as ‘sports CRM software’ is concerned – well, you do use it to manage people in your club, so some of its functionalities somewhat resemble sports CRM software.
However, it is still very much a sports management system, so if you need CRM functionality, it would probably be best to invest in a dedicated piece of software for that.
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If I can’t use the Coacha sports management system as a CRM system, can I use it for accounting purposes?
Unfortunately, not – a lot of research went into what kind of functionality and features we would extend through our sports management system, and we believe that sports club owners need to automate admin-related functions the most.
With that said, you can certainly use our sports management system to export data to a dedicated accounting system or software.
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I On your sports management system website it says no matter how many coaches, admins, teams or members I have the price is still a monthly £36 fee – is there really no limit or do I have to pay extra for adding above a certain number of people?
We’re constantly highlighting on our sports management system website that for the fixed £36 monthly fee, you can add as many members as you like. No limits, no extra charges – grow and expand as much as you like!
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Most of the sports management system websites I’ve visited have terms and conditions which much be agreed to – where can I find yours?
You can find the Terms & Conditions for our sports management system website right
here.
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Can your sports management system website be viewed on all devices?
Oh, definitely! Our sports team software has been fully optimised to display and function seamlessly on all mobile and desktop devices.
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I seem to be having trouble setting up the sports team software – is there an online guide I can refer to?
Even though our sports team software is quite easy to set up, we understand how some people may run into issues if they’ve never used sports team software before. Simply go to this
page, and you’ll find easy-to-follow instructions on setting up your sports team organization software.
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Does your sports team organization software offer family-based accounts?
In a way, yes:
The Coacha sports team organization software comes with a free bespoke Member Portal – parents, guardians and family members of your sports club can login through this Portal and check on everything from class schedules and club events to who their child is communicating with. Naturally, you can include unlimited children from any family within your license of Coacha.
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What kind of help can I expect if I contact your live support team? For example, is your support staff experienced in using the Coacha sports team organization software?
Each support staff member is handpicked for the role after thoroughly testing their knowledge and familiarity with the sports team organization software – once we are satisfied, only then do we allow them to offer live support for Coacha!
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I can’t find information on your sports team management website about contractual fees, cancellation charges and/or any additional charges – where can I find all the information related to pricing only?
If you visit the
main page, you’ll find the ‘Pricing’ tab on top of our sports team management website – this is where you’ll find everything related to pricing according to your respective region.
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Do you take feedback from customers when launching new features in your sports management systems?
Although we don’t generally approach customers directly to ask for their input on features to add to our sports management systems, but we do value their feedback which has really helped in shaping Coacha’s feature sets. A good 80% of our product development comes from our loyal subscribers.
So, say, if you or anyone else using our sports management systems sends us feedback via email or phone call, we will consider each and every suggestion. We then look at how would it impact the other users and sports clubs in general, and keep a log so we can see any additional features that are frequently asked for.
If we observe that a specifically requested feature comes up time and time again, then we do add it to our sports management systems, so long as it has a positive impact on users and sports clubs in general.
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What is the most common praise you hear from your customers about the Coacha sports management systems?
Ease of use! We’ve had many users tell us how easy and user-friendly our sports team management systems are. And we’re glad because we primarily designed them to be this way.
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Why do I need to use sports team management systems? Can’t I do without them?
Well, you could try and manage things without them, but here’s the thing:
Things in the sports industry are constantly changing and evolving. A JP Morgan research revealed that the industry will break past the
$1.1 trillion cap by 2023. What does this mean for you? It means sports clubs who are looking to stay ahead of the curve need to partner up with a provider specialising in sports team management systems – Coacha is currently the top sports team management systems you can invest in – in order to grow and expand your club, and even stay ahead of the competition.
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Are your sports team management systems designed and built using the very latest technologies and designs?
Well, we certainly don’t get this question too often, but yes – our sports team management software boasts the latest technologies and design concepts to help you manage your club. We’ll not bore you with all of the technical detail here as there is so much of it, and we don’t want to give away any secrets to our competitors! You can find out more about them here. If there’s no link to point to, perhaps we can briefly describe the design concepts and technologies that went into Coacha? Some people do get curious, and we’re running out of things to talk about at this stage!
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How often do you update your sports team management software?
We roll out updates for our sports team management software as and when needed. Small tweaks are rolled out on an almost daily basis, and larger feature updates on a monthly basis. ,. It depends, really, on what users are demanding, or what kind of improvements we want to implement to the sports team management software at any stage.
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Does your sports team management software operate in the cloud? Is it secure?
Yes, our sports team management platform does run from the cloud and all your valuable data is saved and backed up regularly as well. Our cloud servers integrate the latest technology and protocols for data security, so every piece of information going through or stored on them is completely secure.
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How do you train users on new builds or releases?
Right off the bat, there’s no ‘training’ required as such to effectively use the Coacha sports team management platform. It’s all self-explanatory and very intuitive, so you’ll feel right at home when working through the features of our sports team management platform or finding your way around.
When we release new builds, you do get a notification along with a list of fixes and updates – but there’s no training required as such in order to continue using the sports team management platform in an effective way.
We have a great YouTube channel and a demo video which you can access here
https://www.youtube.com/channel/UCWMW7OCfo1UFnhPA5WkNRTA.
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Can your sports team management platform give me a competitive edge if I want to scale my sports club in future?
It certainly can – the Coacha sports team communication software was also designed to help you scale your business but in a passive way: by keeping the lines of communication always open with your customers, giving you the ability to add as many members as you like without additional charges, making day-to-day administration and management as simple as possible no matter how much your club expands, and much more.
We really pride ourselves in developing a sports team communication software which scales with you as you grow and hit your next success milestone!
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Does your sports team communication software have any comprehensive data privacy procedures in place?
As a sports team communication software developer, we take data security and privacy very seriously. In addition to using the latest SSL-secure servers we ensure that every piece of data and information exchanged through our sports team communication software complies with the latest GDPR regulations. You can
read more about the safety measures we’ve taken to protect your members’ data within our sports software.
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Is my data 100% safe from a data breach as long as I’m using the Coacha sports software?
We have gone to painstaking lengths to ensure data security and safety. While our servers integrate the latest in cloud security, we cannot offer a 100% data security guarantee due to unforeseen circumstances which may be beyond our control. These include power outages, a nationwide ‘network attack’ or an act of nature which has a negative impact on the network infrastructure on which our sports software runs.
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Do the payment merchants integrated within your sports software follow GDPR guidelines and regulations?
Yes, they do – one of the key reasons we handpicked Stripe and GoCardless to be integrated with our sports software is because of the best-in-class security they offer on all transactions. With that said, we do recommend checking out their websites to read more about the specific measures they have taken in terms of GDPR compliance if you want further assurances and don’t want to just take our word for it.
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Can I have my own dedicated support rep should I run into any issues while using the sports membership software?
Unfortunately, we’re not offering this facility to our sports membership software users at the moment and there a few key reasons for this:
- The Coacha sports membership software is really easy to understand, get around and use; you can set it up within minutes and start managing your club admin.
- In case you do require support, you can lodge a support ticket from within the sports membership software, which means one of our reps will get back to you within 24 hours.
- Additionally, there are a tonne of useful links, resources and how-to videos including
this one, to help you make the most of your sports membership software
However, if you’d still like to speak to a person to have your issue resolved, you can reach our customer support helpline.
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Is it easy for new members to transact when using the sports manager software for the first time?
Very! We’ve integrated industry-best payment merchants with our sports manager software for this very reason: Stripe lets your members easily make monthly payments while you can use GoCardless to pay each month for using the fantastic sports manager software!
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How do I create a member database in the sports manager software?
It’s super-easy to get your members and coaches into the Coacha sports manager software – this
page has everything you need to know to start adding people and get the ball rolling on your sports club administration and management.
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Can you tell me about some of the top sports management tools in Coacha? Does it help me stay COVID-19-safe?
Coacha is absolutely packed with sports management tools to help make life easier when running a sports club. Some of these sports management tools include:
- The ability to add people quickly and easily – Mass import your members list from a previous sports management tools software or PDF/XLS file, add them one by one, or have members sign up through your club’s own signup form
- Emergency information always available – Emergency contact info and medical notes means you’ll never panic in a situation where urgent help is needed such as sports-related injuries.
- Track and Trace sports clubs – The ‘Track and Trace for sports clubs’ feature is the ultimate in COVID-19 safety, helping you comply with the latest safety guidelines and for keeping everyone safe.
- Comprehensive member payment history – The FREE Member Portal included with your sports management tools software ensures that there’s a clear payment trail each month, meaning everyone from you and your staff to members as well as their parents will know who paid and when.
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Can you tell me more about the ‘Track and Trace for sports clubs’ feature?
Certainly! Track and Trace is a part of the COVID-19 safety tools suite we have integrated within Coacha. It helps you track anyone who has been infected by the virus or who may have come into contact with someone with the virus. It’s a great way to stay on top of COVID-19 guidelines through self-reporting and quarantining members who either have symptoms or may have been in contact with someone having symptoms.
We pride ourselves in keeping Coacha COVID19-safe through the ‘Track and Trace sports clubs’ feature – you can read about all the features
here.