Coacha Updates and Announcements 

Coacha is constantly being updated and evolving. A good 70-80% of the updates and new features we add come from our user suggestions. Without our loyal subscribers, Coacha wouldn’t be what it is today, so we salute you all!

Below are just some of the more important and most recent updates and broadcasts ...

Update 15/02/2024

Track & Record member skills, achievements and progressions.

Our new Skills & Progression tracking allows you to monitor any number of skills, qualifications or progressions associated with your members.

This feature gives you and your staff, the ability to quickly mark new skills, view what skills someone has completed (and when) and manage common skills across different levels.

Tracking Member Skills & Progression

Assigning temporary Coaches or Staff to classes, sessions or events

Sometimes you will need to assign a member of staff to cover a session they do not normally take. You can record this on your coacha registers quickly and efficiently.

We have made sure this process is as quick and easy to do as possible - in just a few short clicks you will have assigned a new staff member to the session.

Assigning temporary Coaches or Staff to sessions

eMail Templates in your Coacha Broadcasts.

If you use standardised emails in your club the new Broadcast templates system is built to save you time.

You can now create, save and edit email broadcast templates in Coacha. These email templates are an excellent way to speed up sending standardised emails from your organisation. Simply create and save your template, then use it when needed directly in your new broadcast.

Creating templates for your broadcasts

Update 05/01/2024

New Year - New Features - Pro-rata payments have landed!

Happy new year from the Coacha Team! We have been busy behind the scenes working on updates to Coacha that will really make a difference. Today we are sharing the latest update to our payment features. Pro-rata payments!

This is an update that will make a real difference to your courses and payment plans and we are super happy to bring this to Coacha. Pro-rata payments do a lot of work behind the scenes so that you don't have to!

Pro-rata for Courses - when enabled on your courses, this option allows you to collect for the remainder of a course should someone join a course mid way through. The system will automatically work out how many sessions are left in the course and then charge the new starter accordingly. All automated, with no need for manual one-off payment requests.

Find out more about: Pro-rata Payments in Courses

Pro-rata for Payment Plans - if you collect payment for your members on a set date, but someone joins mid month, Coacha can now automatically charge them for the remainder of the month without you needing to manually send them a one-off payment request. Set your plans to pro-rata and let coacha work out the payment to cover the rest of the month. Completely automated, with no admin for you! One less thing to think about when onboarding new members!

Find out more about: Pro-rata Payments for Payment Plans

Update 01/11/2023

Big additions for the start of 2024

The end to the year sees us focusing on some pretty complex and very powerful additions to all of our Coacha Payment Plans.

As you read this page, our team are busy beavering away on a completely new 'Pro-rata' feature that will save you yet even more time with your admin. In addition, there's an email templates addition coming to Coacha's 'Broadcasts' section and our design gurus are working on a complete overhaul of the Coacha Apps. All epic stuff, but we're sure you'll be impressed with the end results!

Update 23/09/2023

Behind the scenes work

Although we haven't made any big system upgrades for a few weeks, here at Coacha HQ we have still been busy working away on tweaks, updates and new features.

There have been a number of improvements to Coacha behind the scenes to speed things up, improve performance and manage data. These are the little things behind the scenes we are constantly working on to make Coacha the best of the best!

This means that you can now combine one off payments, for things like joining fees, and subscription set up all at the same time.

Update 30/08/2023

Enhanced payments on your Sign Up Form

We are excited to announce some very useful updates to the functionality of our Club Sign Up Form Feature.

We have listened feedback from clubs, especially those onboarding new members during this busy time and have added the ability for you to take multiple payment types from your club sign up form.

This means that you can now combine one off payments, for things like joining fees, and subscription set up all at the same time.

Find out more about: Adding payment options to your sign up form

Update 12/07/2023

Mass-add member groups

We have just launched a great new update to the member groups system in Coacha that will speed up adding your members to their relevant groups.

This update allows you to add multiple members at once to a member group as well as manage who is in the group more quickly.

Find out more about: Member Groups

Terms versioning & acceptance.

A vital aspect of running a club or organisation is ensuring that your members, parents and staff have accepted your terms, waivers and documents. As such we have now updated how Coacha handles terms and waivers.

Now you will see which version of terms a member has accepted and when, meaning you still have evidence of terms acceptance should a member leave. This can be helpful in the event of member disputes.

If you update your Terms on your club sign up form, members will still be asked to log in and accept them. But now you will retain records of previous terms and when they were accepted. One less thing to worry about!

Search in Payment Plans
We have added the ability to search for a specific member in the payment plans section. You will find this search box when you view all the members on the plan. Use it to find someone specific, look for someone on a plan and access an individuals plan settings more quickly.

Coacha app & Coacha Front Desk updates

We have made some minor updates to both the main Coacha apps and our new Front Desk app. These updates are already live and pushed to your device's to improve speed, connectivity and accuracy.

Back end tech upgrades

We have implemented several major upgrades to the backend technology that runs Coacha. You may not have noticed any major differences, but these updates mean that technically Coacha is bang up to date with current tech developments, making is really secure and extremely smooth running!

Update 02/06/2023

April and May have been dedicated to developing a completely new feature set called 'Public Pages'. As always, there have also been lots of minor tweaks and updates implemented during this period.

New to Coacha Custom - Non Member Booking, Embedding Coacha to Websites, and 'Public Pages'.

Do you need to take non-member event bookings, trial classes, or give people subscription options when they sign up? Would you like these features to be available directly from your own website? Well, now you can as all of this (plus much more) is possible with the new Coacha 'Public Pages' feature.

This feature has been developed to open up functionality that will help streamline and and enhance your new member engagement and onboarding processes. From your club calendar, to prospective members taking a trial class, through to running events for members and non-members alike - everything is made easier with Public Pages.

Find out more about: Coacha's Public Pages

Public Member & Event Booking.

Open up booking for courses and events to members and non-members alike.

This feature combines the courses functionality, custom joining instructions and a stripped down sign up processes to allow members and non-members to book and sign up to your event or course extremely easily.

Find out more here

Public Calendar & Trial Classes

The 'Public Calendar' page allows you to display an up-to-date calendar to both your members and non-members.

This is done either by embedding the page into your own website, or by using your unique Public Pages generated and hosted by Coacha. As such you can display (and open bookings for) classes, courses, events and sessions, to non-members wanting to join you for an initial one off trial or taster. This feature will also streamline and highly automate onboarding of new members.

Find out more here

Streamline Payment Plan selection and sign up

If your club has a set structure of payment plans, you may want people to sign up to a plan of their choice when they join your club.

With the 'Subscriptions Public Page' you can display selected subscription plans to your non-members (prospective members, guests, etc). This is done either by embedding it into your own website, or by using your unique Public Pages generated and hosted by Coacha. You have full control over which plans are visible publicly and how new subscriptions are handled after sign up..

Find out more here

Update 10/04/2023

NEW FEATURE & STANDALONE APP LAUNCH: Coacha - Front Desk Self Check-In App.

Coacha Front Desk is a dedicated application for your front of house sign in process.

When members, clients or students arrive at your location, they can simply find their name on your front of house tablet and then sign themselves into the class(es) they are attending on that day.

Built for speed and ease of use - Coacha Front Desk speeds up your sign in process, avoids forgotten registers and makes sure your attendance stats are in order.

Find out more about: Coacha - Front Desk

Update 07/04/2023

NEW FEATURE LAUNCH: Coacha - Fixtures & Team Selection.

Coacha's Fixtures feature has been developed to help coaches & training teams select specific individuals for matches, games, events and other fixtures.

This feature allows you to manage the status of team members and gives them the option to let you know their availability. As always with coacha we provide this in an easy to use interface, with innovative notification features.

If you need to select teams for games, matches or other fixtures - now you can with Coacha Fixtures!

Find out more about: Fixtures & Team Selection 

Update 01/03/2023

The last couple of months have seen lots of technical tasks being completed behind the scenes that all ensure Coacha's smooth running and great user experience. There have also been a few larger feature updates so here they are...

Control and manage your stock levels in the Coacha Custom Store Feature.

Stock management is a fundamental part of any online store...

When selling items in your club store you will want to make sure you are able to track how many items you have left in stock and when to order new stock to replenish your store. Now, with this update to the Coacha Store Feature, you can!

Find out more about Stock Levels in Coacha's Store Feature

GoCardless Instant Bank Payments (IBP) Controls.

Instant Bank Payment (IBP) in GoCardless is a service that speeds up the time it takes for payments to be processed. This is very useful for one off payments or payments you need quickly. 

Unfortunately, IBP is not supported by all banks at this point in time, so we want to give you better control over whether your club uses IBP to process one off payments or not.

We have added the ability for you to turn off IBP payments for your club should you decide this is best for you. This can be for an individual member(s) or for your whole organisation.

Managing Bank Account detail changes easier for your members.

If you use GoCardless to collect your payments we are sure you have come across the scenario where a parent or member wants to change their bank details.

Previously, you would have needed to cancel the members mandate, then send a new request for them to re-subscribe to a plan. Not anymore! We have now added the ability for a member or parent to change their bank details, automating the whole process. We have also built into this feature a failsafe process to ensure that no payments are missed or skipped!

Find out more about Managing Bank Account detail changes easier for your members

Additional tweaks and updates.

There have been many other minor tweaks and updates taking place over recent months, some you may notice, some you may not but here are just a few of them: 

- Minor updates to the Club Sign Up Form including visible 'Required Field' markers and changes to NOK requirements for Adults.
- Performance enhancements for Coacha in general
- Updates to iOS and Android apps to better handle various common tasks.
- Updated member attendance - Improved reporting in the member attendance section.

There are some extremely exciting features currently in planning or in final testing right now that we can't wait to share with you all! Stay tuned for more!

Update 01/12/2022

Enhanced Search

You can now search across almost all Member Profile data fields in Coacha when logged in through your web browser. 

A lot more information contained in a member's profile is now covered by search which includes Member Notes too. A frequently requested update, enhanced search saves you even more time on admin.

Issuing refunds

If for any reason a payment needs to be returned to your member, Coacha allows you to record and issue* refunds. 

A very easy process that can be achieved whether you take payments by card, direct debit, BCS or cash.

* Please note that due to the UKs Banking System, automatic refunds are only available on Stripe payments.

Find out more about Issuing Refunds in Coacha

Printable Registers

A feature asked for by many that still have the need for manually administering certain aspects of their organisation.

Found within each individual register, you can now print as a paper document. If you have a 'Print to PDF' option available on your computer or mobile device, then you can make a PDF version of each register. You can print past, present and future registers.

Find out more about Printable Registers

Enhanced Waitlist options

You can add a Waitlist to your classes, sessions and events in one of two ways.

Enabled on a class by class basis, your members can register their interest in any events that are fully booked and if someone else cancels, people on your waitlist can either:

- be notified all at the same time, and then the spare space is booked on a first come, first to book basis

- be notified in order of who joined the waitlist first

Find out more about The Waitlist Feature

Update 01/11/2022

New Store & eCommerce Feature set added to the Coacha Custom Plan.

Maybe you’re just thinking about selling a few items of apparel, or perhaps you already have your own store but want to save some money on transaction fees? Whatever your position, why not take a quick look at our new Store feature?

Sell online through Coacha using this new functionality that’s now included with the Coacha Custom Plan. With the ability to sell unlimited items through Coacha, you can quickly and easily sell products, kit, holiday camps, awards, and much more besides.

Find out more about Coacha's Store & eCommerce Features

Update 17/10/2022

Class and session bundles

Do you want to sell a bundle of classes to your members, perhaps saving them money and motivating them to book more?

This is a feature that we have had a lot of requests for, and once again, we have delivered! You can now sell bundles of classes or sessions in Coacha! With this feature you can set a price for a number of classes, apply a % discount and even set an expiry date on the bundles.

Learn more about this feature here

Update 12/08/2022

New 'Family' Subscription / Group Discount Plans

New to Coacha this month is a great new upgrade to our Payment Plans feature. 'Family' Plans allow you to create subscriptions that can be applied to all members of a family attending your club.

So, for instance, if you offer 'family discounts' or 'sibling discount' plans, you can now set them up in Coacha and automatically associate them to the relevant members! They can also be used for group discounts if the NOK is the same on all members of the group.

Find out more here about 'Family' Subscription / Group Discount Plans 

Upgraded member notes

You are now able to format your member, coach and safeguarding notes with bold, italic and spacing.

This simple update will make coaches notes more readable and allow you to format them effectively for ease of review by other coaches, parents or admins.

Update 25/07/2022

New Android & iOS App Videos and 'How To' Documents for Members

By helping your members engage with Coacha, whether you're on a free trial or a subscriber, you'll cut a lot of your admin time down. 

As usual, we've listened to feedback from our users, and as a result we now how a comprehensive set of Video Tours and 'How To' Document to help members get to grips with Coacha's completely FREE iOS and Android Apps. These will answer lots of questions that your parents, members and staff may have about using the Apps. 

These can be accessed here:  

Android & iOS App Videos for Members

'How To' Documents for Members

Feel free to send these links out on a Coacha Broadcast, through your social channels, or even on WhatsApp. The more your members help themselves, the less you will ned to do for them!

Update 21/06/2022

Pausing Subscription Plans

If you are breaking for the summer holidays and want to pause all of your subscriptions without cancelling them, now you can with Coacha's upgraded plan management.

But there is more! 

You can also pause individual members subscriptions rather than the whole plan. This is useful if you have members taking a break from training or away from the club for a few weeks. Check out our 'How To' guide to learn more about pausing subscription plans in Coacha.

Find out more about Pausing Subscription Plans.

Altering Subscription Plan Amounts

Sometimes you will want to increase your charges, be that due to increased costs, new additions or simply because it's the right time. Up until now, you would have had to cancel all of your active plans and create new ones, but not anymore!

This new capability in Coacha allows you to alter the price of a subscription plan in just a few clicks. This can be applied to new joiners only, to all existing plans and more. Check out the 'How To' guide for this useful new upgrade.

Find out more about Altering Subscription Plan Amounts.

Update 14/06/2022

Multiple User Interface (UI) and Resource Updates

There’s a lot that goes on unannounced when it comes to updates to Coacha’s UI and supporting material. Very subtle additions and changes that our team meticulously agonise over when analysing our products. So we thought we’d share a few with you:

  • Addition of new 2nd tier navigation tab for ‘Add Coach’ (under add member)

  • Addition of ability to copy / clone the details of a member and create a Coach’s

  • Enhancement of Stripe and GoCardless integration and interaction within the Coacha UI

  • Tweaks to colour pallets and contrasts for UI content and button

  • Plus many, many more!

These types of updates and additions are taking place every week, sometime everyday and form just a small part of Coacha’s Product Development and evolution. On top of this, there are constant additional resources being added to the Coacha Help Centre. With Help and How To documents being added on an almost weekly basis, plus a lots of easy to follow short Video Tours, getting to grips with Coacha has never been easier.

Update 09/05/2022

Member Group Level Reminders

If you need to know when a member in a specific group has reached a certain milestone, Member Group Reminders will help.

If you arrange your club by member groups, you can now be informed when someone reaches a certain target after being added to that group. For instance, you can be informed when a member has attended 60 classes after being added to a specific member group.

Example use case:

A martial arts school allows people to take a grading after a certain amount of classes have been attended. They use member groups to highlight which belt a student currently has. Member group reminders will let them know when a member at a specific belt is able to take the grading for the next belt.

Find out more about Member Group Reminders.

Enhanced Broadcast Send

For some of our larger clubs who may send a broadcast to hundreds of members, we had noticed the wait time during send was quite long.

The clever bods in our development team have now put in place a 'processing' status which will send your broadcasts in the background allowing you to continue using Coacha without having to wait for the system.

In your broadcast summary and list, you will notice the status processing while the broadcast is still getting sent. Once complete you will be able to see all of the information that was available previously.

Invoicing revenue added to statistics

The new 'Invoicing' system is proving very popular! Feedback has shown that you wanted to include invoiced revenue in your statistics and reporting. We listened and so its now live!

Now "paid invoices" will be presented in your statistics page if you have this feature enabled.

Update 12/04/2022

New Coacha Custom Product launced

Coacha Custom allows you to edit the colours and branding in Coacha to make it look like it's your own bespoke software and Apps. All the same great features of Coacha Premium Plan, but with the look and feel of your own organisation.

Coacha Custom is included in every 14 day free trial. At the end of the trial there is the option to subscribe to any of our three payment plans.

Plus, there's the ability to send invoices, personalise system emails, turn features on and off and have your own dedicated Account Manager.

Whats more your dont need any software development skills to personalise Coacha as it's so easy to do! Alternatively though, you can send us your logo and colours and we'll do it for you!

Find out more about Coacha Custom.

Update 04/04/2022

A look forward ...

Although we haven't made any big system upgrades for a few weeks, here at Coacha HQ we have still been busy working away on tweaks, updates and new features.

There have been a number of improvements to Coacha behind the scenes to speed things up, improve performance and manage data. These are the little things behind the scenes we are constantly working on to make Coacha the best of the best!

Beyond the unseen work, there are also some super exciting updates and new upgrades coming soon. Most notably is a big (and we mean BIG) new upgrade that will allow you to make Coacha look like it’s your own. You’ll be able to brand and colourise all of Coacha including the iOS and Android Apps too. More to follow on this brilliant new Coacha Plan very soon.

Here’s a heads up of the feature updates and changes due for release soon that all add up to big time savings for you and your club:

  1. Grade/member group system upgrade - which allows for grading as well as notification and timed reminders on member groups.
  2. Block booking system for classes and courses - Allowing members to book and pay for a block of sessions
  3. Ability to associate multiple members with a single payment request (parents paying for multiple siblings)
  4. Improved reporting and reminders
  5. Team selector & Fixture availability feature. - allowing you to find out whose available for what. Just think of the time you’ll save on texts, WhatsApp, Facebook and email trying to sort everyone out.

Update 28/02/2022

Safeguarding made simple

For many clubs, associations and organisations, safeguarding children and vulnerable people is one of the most important parts of their administration.

Here at Coacha we realise the vital role admin systems can play in the development of a robust safeguarding process. That is why we have developed a dedicated Safeguarding Section to help you maximise your compliance.

To develop this part of the system, we have combined years of experience with guidance from leading safeguarding organisations. This section is designed to be secure and easy to use and includes being able to securely export data to pass on to the relevant authorities should the need arise.

Check out this feature

Update 15/02/2022 

New 'Daily Summary' for your Coaches and Staff

It's good to be in the know! And knowing what classes and 121s you are coaching today is must!

That is why we have added a new 'Daily Summary' feature to staff profiles in Coacha. Enabling this feature will mean that staff get a daily email explaining what they have on that day. Never miss a 121 again, with Daily Summaries from Coacha.

Read the how to guide

Update 09/02/2022 

Adding a Free Trial to your subscription plans

Many clubs like to offer potential new students a trial period when they first join. This is often a great way to get people interested in your club.

We have now added an automatic Free Trial feature to the Payment Plan options. This means that you can set up a free trial on your plans so that they automatically start once the free trial expires, cutting down your admin!

Read the how to guide

Update 20/01/2022 

Detailed information on transactions

Understanding what is happening with automatic or one off payments is one of the most common support questions we see. Admins may be unsure why a payment has failed, what its status is etc.

To help you get answers more quickly, Coacha have added a direct link to your payment in the money dashboard. This payment link will take you directly to the providers information about that payment, where more in depth details can be found. 

Not only does this cut out the 'middle man' (the coacha support team) it gives you speedy access to the answers you need!

Read the how to guide

Update 15/01/2022 

Enhanced People Search

We have upgraded the search facility in the people section to allow search for next of kin information as well as member information.

In schools, clubs or organisations with a lot of children, searching for the parents contact information is often more important than searching for the member. That's why we have upgraded the search facility in coacha to cover Next of Kin data as well as member data. You can now enjoy enhanced search and find the people you need to, when you need to!

New Custom Reports

As part of the continued expansion of the Custom Reports section we have added some new reports that will help you export useful data.

- Export Member attendance percentage by member between date range.
- Export Members by subscription plan
- Export all members not subscribed.

Booking and App enhancements

We have also been releasing performance and process updates for the new iOS & Android apps. More updates on these coming soon.

This page went live on 01/01/2022

We made hundreds, probably thousands, of updates to Coacha in the years before this page was added to our website. For the larger more important updates, we always send broadcasts out to our subscribers and people that are in free trial with us.

It was at the start of 2022 that we decided to add these communications to our website so that people who are starting to look for membership management software (like you if you're reading this now) are able to see how Coacha is constantly evolving.

Add your logo & colours to Coacha

Would you like to be able to fully brand Coacha with your own logo and colours so it looks like Coacha is yours? And have Apps and a Member Portal that look like they are yours too? Well, now you can with the Coacha Custom Plan! 

Plus, the ability to send invoices, personalise system emails, turn features on and off and have your own dedicated Account Manager. 

Membership Management Apps & Software for any type of club, organisation or society.

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