Vastly simplify your Fitness Class Booking & Studio Admin

Coacha will save you lots of time and help organise your classes. It has enhanced COVID19 features, a client booking system, and ensures you get paid on time. You also get a client portal, attendance registers and you can record your hours. Coacha is GDPR compliant too. Plus much, much more. 

Just £25pcm - NO HIDDEN EXTRAS

Start your FREE trial today

 fitness software

Streamlined and efficient

Where to start? First of all, the ease of use and simplicity of this software means even the non-computer savvy user can easily work this software. The sign-up form contains all of the questions you need, and you can add more. The payment system was setup with ease … a timesaver for the clubs treasurer. All of my coaches have access to the details they need, and nothing more which keeps it even simpler for them. If you have a club that has membership fees and want to jump into the 21st century, then Coacha is exactly what you need.

Mark Jackson – review on Capterra & Coacha subscriber

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Timeslot management

Complete control over your timeslots and their ability to be booked. In just a few taps or clicks, you can open up timeslot's for clients to book and pay for a private session.

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Pay on booking features

Need clients to pay for a private session when they book? No problem. Our personal training booking system gives you multiple payment options, from cash to direct debit to card payment.

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Record your hours

Know exactly how many hours you have worked over a specific time period with our timesheet feature. You can even export the data and integrate to your accountancy software.

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Multiple types of session

From 1-2-1 timeslots to small private groups, this feature has you covered. It can even help if you run several separate 1-2-1s in the same time slot.

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In app booking

Your clients can log into the Coacha iOS / Android apps on their phones or tablets and book their time with you straight away. Just a couple of taps or clicks and they are all done!

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Cancelation management

Sometimes people need to cancel, but often forget to let you know. Our system tells you straight away if a client isn't coming and opens up the session for rebooking.

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Member zone bookings

When your clients login to Coacha on a PC or MAC, they get the full Coacha experience. Here they will find all the controls and features needed to book their private sessions.

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Get paid on time, every time

Getting paid for your hard work has never been simpler. Take rolling subscriptions and all other fees and one-off payments using Coacha’s payment partners Stripe & GoCardless. Not only are the extremely secure but they are the cheapest in the market.

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Medical info always to hand

Your clients are a tough bunch, but accidents do happen. When they do, Coacha ensures people’s medial & emergency info is to hand immediately. You save precious time that in extreme cases can prevent live changing injuries and even save lives.

Like what you see so far?

Then why not save time, stress and money, as well as simplify your admin at the same time?

We don't charge you more if you grow!

If your club expands, some organisations will charge you more in subscription fees. At Coacha, the no.1 fitness software, we don't believe you should pay more for putting in the work and growing your club. So, whether you've just recently started off with 20 people, or are an established club with 100+, you will always pay one very reasonable, fixed price. 

Absolutely no hidden obligations

We don't believe in locking you into a contract, so there are no annual fees to pay or papers to sign. Unlike with some of our competitors who offer ‘FREE Software’, we don’t insist you put all of your finances through Coacha. We don’t make any money from your transactions at all – other companies out there do, so be careful!

No fixed term contracts - cancel any time

While we're confident you'll love Coacha as much as we do, it's good to know you can cancel at any time. You pay us on a monthly basis – just like with Netflix. And, just like with Netflix, you're free to cancel your subscription with us at any time.
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iOS & Android Apps mean you are always connected at your Fitness Studio

Never be caught without the right information again as Coacha has dedicated Apps for both Android and Apple iOS. Designed for you, your staff and your members / parents, they work on mobiles and tablets such as iPads.

iOS iPhone and iPad

Our iOS App works on all current Apple devices and gives you and your clients the key information needed quickly and conveniently.

Google Android 

The Android App has proven to be as popular as the iOS App. Now everyone is catered for meaning your life will get easier and less stressful!

No card needed. No commitment. No brainer.

Enjoy all of Coacha's features FREE for 14 days. Then pay monthly if you like it. Cancel anytime too!

" The main benefits we have found so far are… " 

…management of class times and schedules , invoicing our members via email , the ability to group members together based on our own defined categories and the contact tracing feature … allowing us to select a member and have a very clear breakdown of when and who they took a class with in case of any Covid related queries.

Kevin Arrigan – Treasurer - review on Capterra & Coacha subscriber

Designed to make your life as a fitness instructor easier ...

With years of coaching experience, our co-founders understand what it takes to manage parents, classes and money. That's what has enabled us to create Coacha; a fitness software designed to help you focus on the things you love - teaching and training. With a simple but powerful interface that cuts admin time in half, keeps all of your members' details to hand no matter where you are, and is proven to minimise missed payments, Coacha is the perfect solution for streamlining your day-to-day class management.

Fitness class booking software FAQs

With so many fitness class booking software providers on the market, it's a confusing (not to mention time-consuming) process to find the right system for you. Here are some frequently asked questions that may help you decide what's right for you.

What is the real cost of fitness class booking software?

The devil is in the detail here as many providers hide their true transaction fees. In our mystery shopper research, we found fees as high as 20p + 4% per transaction, compared to Coacah’s 20p + 1%.

It doesn’t sound a lot, but when you add it up over the course of a year, it runs into thousands of ££’s.

For example, if you have 100 members and charge them £30pcm each, by using LoveAdmin you would pay £2,125pa in transaction fees. With Coacha you would pay only £1,044pa which includes our subscription fee of £25pcm and the transaction fees. So that’s a huge saving of £1,081pa.


What are the limits with Coacha?

There really are no limits. You have unlimited everything with Coacha. Members, instructors, classes and sessions, registers, subscription plans, email…the full works!

The only thing you pay extra for are text messages. And these are as low as anyone else in the market at 4.5p per text message.


Is fitness software easy for members & parents to use?

If you want members and parents to login to Coacha, then yes, your own bespoke ‘Member’s Portal’ is very easy to use. It has been painstakingly designed to be really easy to use, so there’s no excuse for people not to login!

Great for them, time saving for you, and having fitness software with your own logo on it really makes your fitness class look professional and well organised.

What’s more, members get to see all the personal info you have on them and they can update and/or download it if they want (great for your club’s GFPR compliance!)

There are also FREE Andriod and iOS apps available for everyone to use too. What’s not to like?


If I use fitness class booking software, will it help with my accounts?

Absolutely, as it keeps everything digital and streamlined. You can see whose has paid you what, when and how. Plus, you can keep a very close eye on how much money your fitness class is taking. And if it is losing anything from your people not paying you.

What’s more, accountants love fitness class booking software that they can download from and integrate your fitness class’s financials to the software that they use. Software like Xero, Quickbooks or Sage to name but a few all help with making tax digital (MTD)  


Do I need a card reader to take payments if I use fitness software?

No, you don’t.

Do away with the expense and hassle of terminals and readers. You can take card payments through Stripe and direct debits through GoCardless.

Need a member to pay for a T-shirt or kit? You can send them a one-off payment request by email or take a payment right there in front of them using the Coacha interface.

Not having a card reader not only reduces your costs but simplifies your online billing processes straight away. It also makes your fitness class look professional and well organised.


What happens if payments fail?

Let’s face it, payments do sometimes fail and for various reasons. Only the best fitness software has a payment retry process, especially one that retries up to four times.

Whether a bank error, a cancelled payment or just insufficient funds, having a robust subscription management system  means you can simply ‘set and forget’ freeing you to get on with tasks that are more enjoyable than admin!

You can choose to be notified that a payment has failed and is being retried, or just set Coacha so that you’re notified when the last attempt has failed. Just think of the amount of time this will save you with chasing people for money they owe you…


Does fitness class booking software help me if I have an emergency?

When looking for the best fitness class booking software for your fitness class, choose something where you will always have Emergency Information to hand. It is essential you make sure you have emergency contact info available, as well as medical notes for all of your members.

Also, make sure that whatever fitness software you go for it has the ability to work ‘offline’ for when you don’t have mobile internet access or a decent wifi signal. Coacha’s apps are designed to work without internet access and will automatically synch with Coacha the minute you get internet access again.


What stats and figures can I get from fitness studio scheduling software?

Performance, attendance, and financial data are crucial for any fitness class that wants to stay at the top of their game. The best fitness software should show you instantly your member attendance levels and who’s been putting the work in, and equally as much, who hasn’t.

It should also give you easy access to your headline financial info whether for the last week, month or whole year. Quick access like this means quick decisions can be made and you’ll always be in control of the money in your club.


With fitness class booking software I’m told I still need to comply with GDPR – will it help?

Any organisation that collects personal data must comply with GDPR legislation, and that includes fitness classes. The very fact that you choose to use fitness software itself will show that you have data protection built into the running of your club.

A bespoke ‘Member Portal’ such as those you get free with Coacha enable people to access the personal data you hold on them. Fitness class booking software with this functionality will also give your users the ability to edit and download their data if they want to. This type of advanced functionality really is the gold standard of GDPR compliance.

Want to really get to grips with GDPR, why it’s important and what you should be doing to keep your club compliant? If you do then download our FREE GDPR in sports guide which not only explains GDPR but also gives you practical tips you can implement immediately.


Can I get free attendance registers too?

Any fitness class booking software that’s worth considering simply must have automatically generated attendance registers. Having these automatically produced for you saves both time and hassle with your fitness class’s admin. They should be 100% free too and not an add on or upgrade feature.

You should be able to quickly add members in, set up your classes and hey presto, your registers are automatically created. When you, your instructors or your members log in, they get to see what's on straight away. This is an essential factor to look for in any fitness class booking software.

Coacha’s advanced attendance register features mean that you can enable classes or sessions that people can book straight on to without coming to you first. On the day of the class itself they can also check themselves again without tying up any of your staff’s time.


Can I get a free fitness class booking app?

If you’re after a class booking system free, then why not try Coacha Lite which is completely FREE Membership Management SoftwareFREE Membership Management Software?


Can people book on to classes themselves?

Not all fitness class booking software (UK or overseas) allows members to book on to classes directly themselves. However, by enabling ‘make class bookable’ in Coacha you can reduce your time on admin and speed up the way in which your members can register for classes.

Great if you run open classes that people can book onto if they want to attend, and with setting a class size you can ensure that your classes are never over-subscribed. Your members can simply log into your Member Portal and book up in just a few taps or clicks.


I only operate during term time – does this matter?

Some fitness classes have term time/seasonal classes. The fitness software should give you the ability to have start and end dates for your classes as opposed to just weekly or monthly options.

With unlimited classes and registers, Coacha is perfect for setting start / end periods to whatever you want. Great for school term-based classes as well as events such as one off competitions, or showcases or exhibitions.


I get people turn up unexpectedly to my classes – how can I add these people?

It happens. People turn up unexpectedly to a class or event and you know that you need to collect some of their personal details just so they can join in. Some fitness class booking software doesn’t cater for this in a way that is quick and easy to sort out on the day.

With Coacha’s fitness software (free for 14 days), you can avoid delays when extra people turn up unexpectedly. Quickly add them to the attendance register without having to mess around with the app settings or add a full new member. Then, after the class, you can go back and add more of their details in when you have more time.


Does an online class booking system (free or paid for) help with safeguarding children?

When performing class scheduling software reviews make sure that whatever you choose helps with safeguarding children. Make sure you are able to segment the children’s information so that only specific staff are able to see their personal information.

Coacha lets you set different levels of access as you don’t want people seeing the wrong data. The messaging centre also has NPSCC CPSU text and email rules built in so that people are unable to contact children directly without other’s being copied in. This can include other members, staff, parents and even your safeguarding officer.


Can I send text messages to people using fitness software?

Check out independent class scheduling software reviews and always make sure that any software or app that you use only partners with industry leading SMS specialists. Coacha partners with the best SMS service in the UK - TextLocal. You'll enjoy amazing rates, quick delivery and accurate reporting. No need to use your mobile text allowance again!


I only want to message specific people. Can I do this with fitness class booking software?

Being able to select and control who receives your messages from your fitness software is very important. You really don’t want to bombard people with messages not relevant to them.

As part of your fitness class booking software. Coacha enables you to customise who you send your messages to with ease. Send to just your instructors, members of a certain class, to a specific group, or to everyone ... you're in total control.

No card needed. No commitment. No brainer.

Enjoy all of Coacha's features FREE for 14 days. Then pay monthly if you like it. Cancel anytime too!

Fitness Class Booking Software – FAQs, Part II

I’ve never heard of fitness class booking software. What is it exactly?

Fitness class booking software is something which can power the administration aspect of your business. There are many terms that can be used to describe fitness class booking software – such as fitness class booking system, fitness class booking app and fitness studio software.

Through intuitive fitness class booking software like Coacha, you can achieve that near-perfect balance between meeting members’ needs and collecting payments as well as effective management and complying with safety requirements.

Fitness studio software can help you do all that and much more – like manage classes and memberships. With the sheer level of admin automation involved, you’re effectively freeing up a lot of time and energy to focus on key aspects of your business – such as connecting with existing and prospective clients.


What does the best fitness management software look like or what should it have?

When you’re looking for the best fitness management software to use, it should help you make admin-related tasks really easy so that you can spend more time connecting with your customers and their families.

At the very least, the best fitness management software should have:

  • A feature for easily managing payments and memberships
  • The ability to send notifications when a slot becomes available
  • Integrated communication tools to send emails, notices or text messages
  • A mechanism for helping you grow the business

With the above in mind, Coacha can truly be called the best fitness management software, because it brings a tonne of useful features to the table, in addition to the above.


What kind of features make Coacha the best fitness management software?

Quite a few, actually – way too many to list under one answer!

Just to give you an example, the club management features include club reports, an intuitive club dashboard, advanced stats, notification controls and club documents storage to help you manage everything from a single point of access.

Check out the full list of features to understand why Coacha truly is the best fitness management software currently available.


What’s the number one thing I need to do to better grow my fitness business?

Apart from focusing on the really fun stuff, such as coming up with tailored fitness routines for your respective clients, you can use the Coacha fitness studio software to keep everything smooth on the management and administration side of things.


Can my fitness instructors and staff members have access to the fitness studio software or it is just me and my clients?

Anybody you share the login credentials with can access the fitness studio software – so that includes clients, your various employees, and even your clients’ parents or NOKs (next of kin).


Does your fitness booking app offer different plans or packages according to the total number of members or how large my fitness club is?

We don’t offer plans in our fitness booking app for one simple reason: the fixed £25 charge applies to fitness clubs of all sizes!

So, no matter how many clients you want to add or how you scale the business, we will never charge you anything over the fixed monthly £25 fee for using the fitness booking app.


Just £25 a month to use the fitness booking app sounds too good to be true – are there any hidden charges at all?

Negative! The super-competitive £25 a month is all you pay to use the full feature suite of our fitness booking app, so there are no hidden charges, renewal charges, annual contractual charges, setup charges, cancellation charges, etc. None of that nonsense you’ll typically come across in other fitness class booking systems.


I’m really enjoying the FREE 14-day trial for your fitness class booking system. But what happens when it ends? What about my members’ list, for example, and other personal information?

Once the trial for your fitness class booking system expires, you’ll be prompted to continue using Coacha’s features through the paid £25/mo membership. If you continue, that’s great! But if you need some time to think it over and decide whether the fitness class booking system is right for you or not, all your clients’ data including their (and your) personal information stays safe in our secure, end-to-end encrypted servers.


What kind of payment methods work with your fitness class booking system?

Through Coacha you will be able to take direct debits, accept debit and credit cards, as well record cash, and BACs transfers and Standing Orders.


Is support included within the fitness class booking system?

Yes, there are a number of useful links, how-tos, FAQs and even a knowledge base to help answer your questions about the fitness class booking system. But if you require support with something not present in these sources, then you can submit a support ticket through your fitness class booking app directly and we will get back to you usually within 12 hours or so.


Do my payment details remain secure all the time when using the fitness class booking app?

Oh, definitely! In addition to our secure and encrypted servers which are all GDPR-compliant, we have handpicked two of the most trusted payment merchants: GoCardless and Stripe. So rest assured, your transaction details are always secure and hidden from prying eyes when you use the fitness class booking app to make or collect payments.


Can I pay annually for using the fitness class booking app?

Yes, you can! We do offer the option to pay upfront for 12 months once your fitness class booking app’s free trial is over. However, please keep in mind that in doing so, you will not be getting any discounts for the using the fitness studio scheduling software annually. We feel the fixed £25 monthly charge is already super-competitive as it is!


Is your fitness studio scheduling software easy to setup? What if I need help with this?

Oh, it’s super-easy we assure you. Just download the Coacha fitness studio scheduling software and follow the on-screen setup instructions. They’re as easy as having a lovely slice of cake! If, for some reason, you require support with setup, then our friendly support team is available to help.


Can I stop using or cancel usage of your fitness studio scheduling software at any time? Are there any cancellation charges?

Yes, you can stop using the fitness studio scheduling software whenever you wish. Just to be safe, we recommend using up your entire monthly premium – but please cancel *before* the renewal date because Coacha works on a rolling or ‘recurring’ subscription.

Also, just an FYI – there’s no cancellation fee whatsoever, unlike what some free fitness class booking apps are doing. When you want to resume your usage of the fitness studio management software, simply start paying again, and you’re back in! Everything will be there just as you left it.


Do I get my own website along with the free fitness class booking app download?

Well, as much as we’d love to – no, your free fitness class booking app download does not include a website. Coacha is web-based fitness studio management software, so there’s no need to have it integrate with your website. Just login and start using the fantastic features – your clients even have the option to login to Coacha from your website using thebespoke Member Portal which comes FREE with your sign up to the free trial.


If I use up the 14-day free trial for your fitness studio management software, could I possibly get another free trial? 

Well, we’d love to – but we would also very much like you to enjoy the premium features of our fitness studio management software for only £25 a month. In order to make consistent improvements to the fitness studio booking system, we need to stay in business too!

With that said, if you don’t feel comfortable spending any money on our fitness studio management software yet and feel that a completely free version may meet your needs for now – then go ahead and try out Coacha Lite, a scaled back version with stripped back features but is absolutely 100% free for life!


Can members book themselves into classes using the fitness studio booking system?

They certainly can through the fitness studio booking system, and it is super-simple:

Registers are used to ‘check in’ to a session or event and be marked as attendance. Clients can login to the member portal itself to see info, pay money, book onto classes, etc.


Which systems is your fitness studio booking system compatible with?

The Coacha fitness studio booking system is compatible with iOS and Android devices as well as Mac and PC systems. In fact, you can even use your PlayStation 5 or Xbox Series S/X to download and use Coacha!


I’m new to fitness studio management. Do I have to be computer-savvy or internet-savvy in order to effectively use a fitness studio management platform like Coacha?

Not at all, friend! The Coacha fitness studio management platform has been designed with user-friendliness and ease-of-use in mind. Even if you’re not computer or internet-savvy, using our fitness studio management app is as easy as downloading it and following the on-screen instructions.

For any help at all, you can contact our support team who would be more than happy to assist.


Can I accept payments online through the fitness studio management platform?

Yes, you can. In fact, we would recommend accepting payments through our fitness booking software as it’s the most secure way to do so, thanks to the GoCardless and Stripe integration.


Can my staff members access the admin page within the fitness booking software in my absence?

Definitely! You get to decide who has access to the fitness booking software’s admin panel. You can choose the access level by adding them in either:

  • An additional Administrator with the same high level of access that you have
  • A ‘Coach Full’ role with visibility across all data apart from your financials
  • A ‘Coach Limited’ role with access to more limited / specific information that is set by the classes that they are assigned to conduct


Can you set up the Coacha fitness booking software for me?

But, of course, it would be our pleasure! Simply download the Mass Import Spreadsheet from within your Coacha dashboard, add you own data to it, then email it to us on and we’ll do the rest for you completely free of charge!


How many clients can I add to the fitness booking software for the £25/mo membership fee?

As many as you like! There’s no limit to the number of clients you can add. As your business scales, the Coacha fitness booking system will always be there to help you manage it all at no additional cost.


I forgot my password to the fitness booking system – can you help me retrieve it?

Oh, but it’s all in your hands! Just launch the fitness booking system, click on ‘login’ and then ‘forgot password’. A link will be sent to you for you to enter a new password.


Are there any other plans available for your fitness booking system other than the monthly £25 one?

No, we’re currently offering just one universal package in our fitness booking system for everyone to enjoy. With NO other charges apart from the fixed monthly one, we at Coacha believe that it’s fantastic value for money and very competitive compared to what other fitness studio booking software providers are offering. So, we believe there’s no need for any other plan, so to speak.


Can I permanently delete my account from the Coacha fitness studio booking software if I ever need to?

If, for whatever reason, you need to permanently delete your account from our fitness studio booking software, simply Let us know and we will arrange this for you

Also important to note is that once your account is permanently deleted from our fitness studio booking software database, it cannot be restored and you will need to create a fresh one the next time you want to use Coacha.


How do I add more users to the fitness studio booking software?

You can add more users to the Coacha fitness scheduling software by going to the main admin page, and under ‘Manage’, you’ll see the option to add users. This way, the new users will have their login credentials so that they can use the fitness scheduling software to check class schedules,  make payments, receive and send messages, etc.


How do I get my payment invoice when I pay for the fitness scheduling software monthly membership?

You don’t have to do a thing! The Coacha fitness scheduling software will automatically send an electronic invoice on the email address you used to register. If, for some reason, you require a duplicate, just login and they are all in your Club Settings in your Dashboard.


Are SMS messages and emails completely free in your fitness scheduling software?

While email messages are free, for SMS messages, it’s just between 4p and 5.5p per message in the fitness scheduling app. The amount of characters on any message will dictate how many text credits are used for each message. Each text credit allows you 128 characters.


How can I adjust my language from within the fitness scheduling app?

The Coacha fitness scheduling app is currently supported in the UK, US, EU, AU and Canada. So, whichever supported region you login from, it will automatically default to “English”. With that said, we are working to make our fitness scheduling app available in more regions, and subsequently, add support for additional languages.


How do I accept payments from clients through the fitness scheduling app?

You don’t have to move a muscle! Our fitness scheduling app comes integrated with two of the UK’s top payment merchants, GoCardless and Stripe. So, when your clients need to pay up, they will simply go through one of these two payment gateways to pay their membership dues in an easy, cashless and hassle-free way. You’ll get notification from within the fitness membership software as soon as they do.


Who can book classes online through the fitness membership software?

Anybody you give access to from the main admin panel of your fitness membership software. So, this means staff, clients and their parents or NOKs, or any other person your client(s) has asked to give the login credentials to.


How is my data processed? Does it stay in your servers permanently after I no longer need to use the fitness membership software?

Your data is processed according to the latest region-specific GDPR guidelines and the UK’s CPSU guidelines as well, which focus specifically on protecting children’s privacy online. So, don’t worry – everything is safe and secure in our end-to-end encrypted servers which are monitored and updated 24/7.

When you stop using the Coacha fitness membership software, your personal data remains in our servers for you to come back to unless you ask us to remove it.


What if I want to limit the number of people who can enrol in a session – is there a way to do that from the fitness management system?

Yes, you can certainly limit the total number of attendees per session from within the fitness management system. Here is a link which explains the step-by-step process.


If I want to take payments up front from clients during session registration, can I do that through the fitness management system?

Yes, you can. Just enable the prepayment option from the left-hand menu on the main screen and your clients can pay in advance for sessions using the integrated Stripe payment gateway.


Can I broadcast certain information to clients through the Coacha fitness management system?

Oh yes, you can! Broadcasting to your clients and coaches through the Coacha fitness management system is a doddle.

If you want to send bulk email/SMS, for example, find ‘Broadcasts’ under the fitness management software’s main navigation bar and choose ‘Send Broadcast’. Give it a subject, type your message and choose whether you want to send it as a text, email or both.


Some of my clients are not receiving broadcasts through the fitness management software – why is that?

Coacha fitness management software has a broadcast system which is built around the NSPCC’s CPSU guidelines – child protection in sports unit. If you’ve entered the correct DOB for each client, then those clients will be contacted according to the CPSU guidelines in order to maintain the highest level of safeguarding, which means some underage clients may not receive the broadcast directly, and instead their parents or NOK will. 

With that said, some users have told us that only not all of their intended recipients received the broadcast when sent through the fitness management software. There may be multiple reasons for this:

  • Incorrect email address – It sounds like a silly thing, but did you double check to make sure the email address was entered correctly?
  • Message landed in spam/junk folder – This is known to happen and when an email hasn’t been received by one of your clients, there’s a fairly good chance it’s sitting in their spam or junk folder.
  • Highest email security settings – Some of your clients may have the highest level of spam settings activated on their email account. In this case, the email will not even land in their spam folder and bounce right off into oblivion! So, you may want to ask your clients to at least lower their spam folder settings or add your fitness club email address to their list of safe senders.


Some of my clients or their parents are having trouble logging into the Coacha fitness management software. What can I do to help them?

If any of your clients sign up incorrectly to the fitness management app, it may keep them from logging in, or even making payments and receive emails in future.

We take pride in the fact that our fitness management app has been built around best practices set by NSPCC’s Child Protection in Sports Unit (CPSU) guidelines. Even though clients or parents may complain about not being able to login to the fitness management app, over 99% of the time, the issue is due to a member’s credentials being incorrectly set up. Please check out this link to learn more and the steps you can take to prevent this going forward.


Can the Coacha fitness management app integrate with TextLocal?

It certainly can! Go here to set it up and enjoy TextLocal integration with your fitness management app.


I’m not sure how to link the Coacha fitness club software with my Stripe account. Can you show me the steps?

We’d be happy to point you in the right direction for linking Stripe with your fitness club software. All the needed steps can be found right here.


I’m not sure how to link the Coacha fitness club software with my GoCardless account. Can you show me how?

Certainly! Please go here and check out all the steps needed to link your fitness club software with GoCardless. 


Cab I pause a subscription plan in your fitness club software if I need to?

Yes, and it’s really easy.

Just open the main interface of your fitness club membership management software, click on ‘Money’ and then ‘Manage Plans’.

Then tap or click on ‘Pause’ after selecting the plan you want to pause. And that’s all there is to it!


What are ‘Club Stats’ in the fitness club membership management software and how do I access them?

The ‘Stats’ feature pulls essential information from the fitness club membership management software to give you a fair idea of how your fitness club is performing. So, there are stats on attendance, finances, member activity and much more.

From the main menu of your fitness club membership management software, select ‘Statistics & Reports’. Here, you will find all sorts of stats around attendance, money, popularity and what have you. Take your pick and get to know your club performance at any time no matter where you are. 


Can my clients book specific locations, items or venues through the fitness club membership management software if they wanted to?

Oh yes, they can! Your clients can book things like gym equipment, specific areas in your fitness facility such as pools and courts, plus a lot more through the useful and customisable venues system within the fitness club management system.

You can find the venue booking feature in the club settings tab in your fitness club management system. Just enable the Venue Bookings option and you’re good to go.


Can I edit or delete a member subscription from the fitness club management system?

If the subscription plan hasn’t been attached to any members yet within the fitness club management system, then you can edit it by going in the settings cog next to the plan and selecting ‘Edit payment plan’. Please note that you cannot amend a member subscription once it has been set up and members are attached to it.

To delete a member subscription in the fitness club management system, you must first ensure that all members are cancelled. Click on the rubbish bin icon next to the plan. The fitness club management software will ask for confirmation, so just tap or click on ‘Delete subscription plan’.


Can my clients book 1-on-1 private sessions through the fitness club management software?

Yes, they can. In fact, they can do so from within the fitness club management software and your website too through the bespoke Member Portal which gets set up automatically when you sign up to the free trial.

To book 1-2-1 sessions from the Coacha fitness club management software, members need to login via either your Member Portal or one of our Apps and then head to the booking section. A very intuitive design means that clients will easily be able to book on to your sessions.


Does your fitness club management software come with a Member Portal? If so, how do I use it?

Yes, it does. Please visit this link as it has all the necessary information to help you use our fitness class software’s Member Portal to make things super-easy for both you and your clients.


I’m not sure how to create a GoCardless account in your fitness class software. Can you show me the steps?

We’d be delighted to! From your fitness class software’s main menu, find the ‘Money’ tab, then go to ‘Settings’ and select ‘Create a GoCardless account’. Follow the simple instructions and, you’re done in no time!


I have existing GoCardless payment agreements or mandates. Can I link those with the Coacha fitness class software and my members?

Yes, you can. First, you must complete these preliminary steps within the fitness class software:

  • Add all clients into the Coacha fitness class scheduling software
  • Link the fitness class scheduling software with your GoCardless account
  • Proceed to create your GoCardless plans

Now, go to ‘Money Settings’ and click on ‘Import Existing Mandates’. Match an existing mandate to a client and plan within the fitness class scheduling software. And finally, tap or click ‘Import’ once you are done “marrying” up your fitness class scheduling software clients with existing mandates. There – all done!


I’m not sure how to link Stripe with the fitness class scheduling software. Can you show me the steps?

But, of course! Head over to the ‘Money’ section from within the fitness class online booking software main menu and select ‘Settings’. On your right, you’ll see the ‘Connect to Stripe’ option. Clicking on this link will take you out of the fitness class online booking software and straight to Stripe’s website. If you have an account, that’s great – use your username and password to sign in. if not, just create one, follow the on-screen instructions and pretty soon you’ll be collecting payments from client directly through your fitness class online booking software!


Some of my clients have left but I still need to keep their record on file. Is there a record archiving feature in your fitness class online booking software?

Yes! We thought this might come in handy – our fitness class online booking software’s Member Archive feature allows you to do just that.

Just go to a client’s profile, turn on ‘Archive’ and hit ‘save’. To find your archived clients from the fitness business management software, simply go to ‘Status’, then select ‘Archived’ and ‘Search’.


Can you explain what the Attendance Register is in your fitness business management software and how to use it?

When you log into the fitness business management software, you’ll be at the main Dashboard screen. Just scroll down and underneath your fitness business management software’s Noticeboard, you’ll find ‘Attendance Register’. You can access this from ‘Classes & Registers’.

This gives you an overview of all the classes scheduled for the current week. Please visit this link to understand all the Attendance Register options in your fitness business management software.


How do I lock or unlock an Attendance Register in the fitness business software?

Super-easy: head to Dashboard/Classes, then Attendance Registers and click on ‘Go to this register’. It’s a great way to allow clients to sign in/out of a class without giving them access to the entire fitness business software.


What does the Class Archive feature do in your fitness business software?

The Class Archive in your fitness business software lets you clean up your class without losing any records or attendance-related data. It’s a great way to archive old classes or one off events, but without deleting or losing your attendance data in the fitness business software, which can often come in handy at a later time or date.


Can Coacha be called ‘Crossfit member management software’?

Well, you could call it ‘Crossfit member management software’ or ‘Crossfit gym management software’, but at its core, it remains “fitness class management software”.

So, whether you’re running a Crossfit club and need Crossfit member management software or ‘Crossfit gym management software’, or a regular fitness club which calls for “fitness class management software” – you’ll be getting more or less the same great functionality to help you run your fitness club in a more cost-efficient and time-savvy manner.

We actually have a handful of users who like calling it Crossfit member management software or Crossfit gym management software because their club’s activities chiefly revolve around Crossfit training. At Coacha, we usually refer to it as “fitness class management software”, but if you’re running a Crossfit training camp or club, then you can totally call it ‘Crossfit member management software’ or ‘Crossfit gym management software’!

We’d be somewhat proud to have the “Crossfit” badge next to our fitness class management software!


Can your “Crossfit” gym management software help make my clients or athletes more efficient?

In a way, yes – when you are connected with them through our best-in-class fitness class management software, you will have vastly improved lines of communication, no matter where you are and where your clients are. One of the key features of our fitness class booking software in the UK and other supported regions is to make communication prompt, simple and quick, improving client performance as a result because they will always be on top of the club’s happenings.


Can I assign different levels of access to my fitness instructors in the fitness class booking software (UK or other supported regions)?

Yes, you can definitely assign different levels of access from within the fitness class booking software in the UK (and all supported regions).

You can either give them full administrator access, where they’ll have complete access to Classes and Registers or you can limit their access to the Members and Classes they teach only. Just go to the main menu of your fitness class booking software (UK and other supported regions), then select ‘People’ > Your Members > Coaches and Admins. Click on ‘View Profile’ or ‘Add new staff’ for one of your existing fitness instructors and choose the level of access from the drop-down menu.

Done! Assigning different access levels in the fitness class booking software for UK and other supported regions is a walk in the park.


Is Coacha a fitness class attendance app for free?

Well, we don’t want to give any false hopes here, unlike some providers who advertise their platforms as a “fitness class attendance app free to use”.

Coacha is first and foremost a “fitness class attendance app” (free to download). So, you’ll deal with none of that nonsense around setup fee, contractual fee each year, cancellation fee, etc. Second, our fitness class attendance app (free to trial) carries a monthly charge and that is the ONLY charge you’re paying to use it.

However, if you feel the £25-only monthly charge is something you’re not willing to put in for now, then there is a platform that you might call 100% “fitness class attendance app for free”, and it’s called Coacha Lite, which is free to use for life, although the feature sets are scaled back a little compared to Coacha Premium.


Is there a photography waiver option in your fitness class attendance app?

Yes, there is as we thought you might find it useful at some point! Some fitness clubs ask their clients and/or parents to agree to photography which might be scheduled in the club from time to time. The photographic waiver option within the fitness class attendance app gives clients a way to agree to class photography through the sign up form. It’s in the Club Sign Up Form options under ‘Club Settings’.


I’m not that computer savvy and need to edit my profile in the fitness class attendance app. Can you show me the steps?

Absolutely! Just open your fitness class attendance app, log in and click the profile picture that’s next to your name. In order to change any personal details from within the fitness class attendance app, just select ‘My Profile’ and click on ‘Save’.

You can also change other profile settings like your password – click on ‘Manage Password’ and then ‘Save’. To replace your profile picture for the fitness class attendance app, click the camera icon on your name’s left hand side, choose a picture and upload it.

However, to update your email address from within the fitness center software, you will need to email us and we’ll do it for you in a matter of hours.


How can I update my club details in the fitness center software?

Perhaps you changed your club’s phone number or moved to a new location entirely – updating class details in the fitness center software is really simple. At the top of the screen, you’ll see a cog icon against the black bar. From here, you can edit your details.


I need to update my T&C – is there a way to do that from the Coacha fitness center software?

Oh yes, there is! Fitness clubs do update their terms and conditions from time to time, especially at the start of a new term – but you want to make it easy for members to re-provide consent to the new policies. Well, we’ve made it really easy to do that from the fitness center software.

All you need to do is go to ‘Profile’, then ‘Club Settings’, and ‘Signup Form’. Either remove the current T&Cs document which you need to alter/update or upload the new T&Cs by clicking on ‘Upload a file’. Then click ‘Save’.

The next time a member and/or parent logs in to the fitness center management software’s Member Portal, they will be informed that there’s an update to the T&Cs which requires their consent. 


Whether I continue using the fitness center management software or not, what will you do with my personal details?

The personal details we acquire through the fitness center management software stay secure in our servers for up to 90 days and don’t serve any purpose beyond staying there till that time and then getting deleted automatically. Anonymised usage data, however, is what we use to improve the services we provide to you – which has nothing to do with your personal data. So, just to reiterate, absolutely nothing is done with your personal data or it is not used in any way that might be beneficial to us or, say, harmful to you. We simply use the personal details (like email address and mobile number especially) to check and verify your identity each time you use the fitness center management software.

However, when you no longer need to use the fitness center management software, your personal details remain safe and secure in our servers for you to return to in the future should you want to.

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