Airborn Academy

"Simple, Effective & Secure. We would recommend Coacha without hesitation, it works perfectly for what we need. We love the simplicity."


Airborn Academy are recognised internationally in the Urban Sport community. They specialise in Freerunning, Parkour, Cheer, Tumbling, Trampolining, Aeriel Skills & Hoop & Tricking.

Until recently, Airborn Academy were relying on a lengthy and confusing manual system which was not fitting the bill. They decided it was time for change, which was when they contacted Coacha. We've been in touch with Director, Martin Tsang to find out just how Coacha has helped transform their club administration.


Q. How did you organise your Freerunning, Cheer & Urban Sports club administration before Coacha and what was the core problem you were looking to solve?

A.We were looking for a secure and simple payment system to reduce admin time for us and to provide our parents and athletes with a clear record of payments. We also wanted a system to accommodate taking one off payments for competition fees, merchandise etc.


Q. What made you look for a (different) piece of Freerunning, Cheer & Urban Sports software to help and did you have any initial hesitations?

A. There was no hesitation in wanting to move over to a payment software system as our manual system was becoming time consuming and not providing the visibility we required, either for us or for our parents/athletes.


Q. How did you discover Coacha?

A. BGU recommended Coacha. We had previously looked at other software systems but none had been specifically recommended by a company within the cheerleading community so we knew it must be more suited to how a cheerleading programme is set up as it was inspired by coaches. So we had a free trial and loved it.



Q. What have been the greatest benefits of using Coacha and what is your favourite feature?

A. The initial set up takes a little time but then it is so easy to use with reccurring monthly payments. Also, Coacha offer a free club setup if you're struggling for time, or not hugely computer literate. We love the registers and the dashboards which flag attendance rates. We also use the email/SMS system regularly to send out group messages to teams, which is great because they're all recorded on the system too.



Q. If you were to describe Coacha using 3 words, what would they be?

A. Simple, Effective, Secure.



Q. What has it been like to work with Coacha’s team and do you have an example of how they went the ‘extra mile’ for you?

A. The Coacha team have been really easy to work with. We have suggested a couple of changes within the system which would make it a more smooth running interface and they were implemented. The Coacha team are keen to get it right and improve the system in any way they can.



Q. If someone called you and asked, ‘Why should I use Coacha?’, what would you tell them?

A. It takes the pain out of collecting monthly payments. It provides a register for teams. Essential information is easily accessible and secure. It provides a record for parents of payments made. Missed payments are easy to identify and chase up. The support is excellent and Coacha are open to feedback and suggestions to improve their platform.



Q. Would you recommend Coacha to other sports teams?

A. Without hesitation, it works perfectly for what we need. We love the simplicity.



Q. What do you think about Coacha’s efforts with GDPR and has their aim to raise awareness of it helped you at all?

A. They have provided some really helpful guidance on steps to take as a programme to work towards GDPR compliance ready for when the new regulations come into force in May 2018, including their GDPR Guide and Checklist. Coacha have answered all our questions regarding how Coacha keeps our data secure.

Being proactive in raising awareness within the Cheer & Urban Sports community for GDPR and sharing advice shows their commitment to ensuring compliance and that the support they provide is not just around the utilisation of their software.



Q. Is there anything else you feel important to add?

A. We love it, give it a try!


Testimonials

Taylor James

Taylor James

Sep 25, 2018

Always do their best to help sports clubs save time, money and do more things that they enjoy.

Kelly Loughlin

Kelly Loughlin

Sep 25, 2018

An amazing service, has saved me hours and hours of admin. Easy way to take payments and safely store athlete details. Such a huge weight off my shoulders!

Marley Hughes

Marley Hughes

Sep 6, 2018

Couldn't run my swimming classes without it now. The team are just great, really helpful, will always help you out. The system is really reliable - I tried a lot of different pieces of software and none matched Coacha for price and features. Thanks guys. x

Kim Readman

Kim Readman

Nov 7, 2018

Great software, still very much a work in progress, but fantastic so far and the customer service is absolutely first rate :)

Jess Mortimer

Jess Mortimer

Oct 1, 2018

We have just started using Coacha this season and honestly it is one of the best decisions I have made this year! I used to spend hours on admin, chasing people for payments, taking cash & cheques to the bank and then checking to make sure the payments had actually gone into our account. Now I no longer have to write out invoices or handle cash and Coacha wil... l do the chasing for payments for me - which is amazing! Whenever I have any questions I get straight on the phone and their amazing team have either got the problem solved in seconds, or they get back to me as soon as they can with a solution. I cannot recommended this software and the support team enough. Thank you from one happy and less stressed Cheerleading coach!  read more

Katie Dignan

Katie Dignan

Sep 25, 2018

Amazing software that has helped our club so much!

Nick Phillips-Holt

Nick Phillips-Holt

Jul 27, 2018

Coacha is superb. I run a shooting range in Gloucestershire and it helps me keep on top of my admin. Helpful support. Very good software that they should charge more for!

Alice BK Robinson

Alice BK Robinson

Jan 22, 2019

Brilliant service, saved us so much time in the office meaning we can spend more time actually coaching!! 100% recommend!

Brooke Hockley

Brooke Hockley

Sep 26, 2018

Before heading into our second season as a club and doubling in size we were very apprehensive about the administration aspect. I am so grateful to have come across coacha as it has made my life seamless in terms of the membership process among other factors such as data protection. We have also set up a stripe account to collect our monthly fees and I am very ex... cited about this as it is going to completely eliminate the tiresome process of chasing people. The report section of coacha is also really handy to be able to track who has set up their subscription. Taylor & the coacha team’s response time to feedback is excellent and I have been very impressed with the service so far. Coacha is revolutionising the way we work and they are doing a fantastic job!  read more

Molly Jewitt

Molly Jewitt

Jan 8, 2019

The Coacha software has made managing our swim school so much easier! So simple and straight forward to use and saves hours of admin work.
No more chasing people for payments getting half cash half bank transfers or having to think who paid what, everything is sorted out with a click of a button! Highly recommend, great software!

Taylor James

Taylor James

Sep 25, 2018

Always do their best to help sports clubs save time, money and do more things that they enjoy.

Kelly Loughlin

Kelly Loughlin

Sep 25, 2018

An amazing service, has saved me hours and hours of admin. Easy way to take payments and safely store athlete details. Such a huge weight off my shoulders!

Marley Hughes

Marley Hughes

Sep 6, 2018

Couldn't run my swimming classes without it now. The team are just great, really helpful, will always help you out. The system is really reliable - I tried a lot of different pieces of software and none matched Coacha for price and features. Thanks guys. x

Kim Readman

Kim Readman

Nov 7, 2018

Great software, still very much a work in progress, but fantastic so far and the customer service is absolutely first rate :)

Jess Mortimer

Jess Mortimer

Oct 1, 2018

We have just started using Coacha this season and honestly it is one of the best decisions I have made this year! I used to spend hours on admin, chasing people for payments, taking cash & cheques to the bank and then checking to make sure the payments had actually gone into our account. Now I no longer have to write out invoices or handle cash and Coacha wil... l do the chasing for payments for me - which is amazing! Whenever I have any questions I get straight on the phone and their amazing team have either got the problem solved in seconds, or they get back to me as soon as they can with a solution. I cannot recommended this software and the support team enough. Thank you from one happy and less stressed Cheerleading coach!  read more

Katie Dignan

Katie Dignan

Sep 25, 2018

Amazing software that has helped our club so much!