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West Bromwich Albion Academy

"The different GDPR features have given the organisation (and parents) faith in our ability to handle data in accordance with the new data protection regulations efficiently and effectively."


What initially started as 3 age groups has since developed into 8! Those talented and committed enough to be selected to join WBAadc, get the unique opportunity to train whilst focusing on improvement, hard work and desire.

WBAadc approached Coacha unsure where to turn. With an increased focus on safeguarding and GDPR for such a large organisation, paper folders and clunky registers just weren’t cutting it anymore. They asked us what Coacha could do to help them. We set them up and they never looked back. Here’s what Head of Player Development and Talent ID, Paul Gardiner has to say.


Q - How did you organise your club admin before Coacha and what was thefa core problem you were looking to solve?

A. Before Coacha we hadn’t used another piece of software properly. We chose to stay away from the premiere league software as we wanted something totally different that met our exact needs and kept our academy players separate from premier league.

We were completely paper-based, lugging folders to and from training in all weather. We wanted to eliminate the messy side of things for our entire coaching team by having one system for everything. As well as this, GDPR was due to come into place and we really needed a system that gave us confidence in its ability to protect our members’ data. We also have a huge focus around safeguarding and needed a system that accommodated this, and a software provider that understands why.


Q. What made you look for a (different) piece of Football software to help and did you have any initial hesitations?

A. We had very briefly tried another online-based system previously, however called it a day as it was a high expense for how dissatisfied we were with the implementation of it.

The only hesitations we had whilst searching for software, were narrowing it down to just one that we actually liked. The search for sports club management software is like a minefield. There are so many different types of software that take sometimes to weeks to get your head around. We were initially apprehensive about the search.


Q. How did you discover Coacha?

A. We were compiling a list of software that we felt worth trialling after making lots of Google searches. Coacha kept cropping up so we decided to sign up for a free trial.



Q. What have been the greatest benefits of using Coacha and what is your favourite feature?

A. The initial thing that springs to mind is simplicity and saving time. WBAadc has come a long way since being paper-based. Allowing the coaches to have access to member information, classes and registers on their own device, with their own login details has been essential in improving their satisfaction levels and overall club sophistication. It’s also saved me a huge amount of time spent on administration.

With us being one of the larger organisations of the sports world, we needed to be totally prepared for GDPR. The different GDPR features have given the organisation (and parents) faith in our ability to handle data in accordance with the new data protection regulations efficiently and effectively.

Working with minors, safeguarding is also number one priority for us. The ability to add safeguarding notes and independent external moderators on all communications has been essential. Also knowing that Coacha won’t let you contact certain members directly depending on their age has been a huge weight off our shoulders.

The Member Portal has also been a gamechanger for us. Allowing players and their parents the ability to login and view, edit and download their data under GDPR has gone down extremely well. It puts us in comfortable territory with regards to GDPR.



Q. If you were to describe Coacha using 3 words, what would they be?

A. Innovative. Simple. Sophisticated.



Q. What has it been like to work with Coacha’s team and do you have an example of how they went the ‘extra mile’ for you?

A. Coacha have always been there when I needed them, from the club setup to just getting my head around the functionality. They’re always pleasant and helpful, one of the best customer service/support teams I’ve encountered.



Q. If someone called you and asked, ‘Why should I use Coacha?’, what would you tell them?

A. I’m actually always recommending Coacha to people I know who run sports clubs. I’m also a coach educator for the FA and teach other coaches. The only thing I need to say is that it changed the way we run our organisation for the better, and I wouldn’t look back.



Q. What do you think about Coacha’s efforts with GDPR and has their aim to raise awareness of it helped you at all?

A. As mentioned above, this was the one of the initial reasons we were searching for software. So Coacha’s GDPR efforts were imperative in our decision to join them. We couldn’t find another piece of software with features that were built around GDPR. Coacha immediately put our confidence in their ability to help safeguard our member’s data.



Q. Is there anything else you feel important to add?

A. I think it’s important to mention that Coacha have always been good with taking users’ comments and suggestions on board, which helps guide their future roadmap. They have always made my opinion feel valued. I think that’s a vital trait of a successful organisation.

I’d add that the first few weeks are the hardest part, where you’re getting your data into the system. But Coacha helped us with this and once everything was in, it was smooth-sailing.

I’m grateful to Coacha for providing a smooth service that is efficient and where I feel valued as a user.

Thanks guys.


Testimonials

Taylor James

Taylor James

Sep 25, 2018

Always do their best to help sports clubs save time, money and do more things that they enjoy.

Kelly Loughlin

Kelly Loughlin

Sep 25, 2018

An amazing service, has saved me hours and hours of admin. Easy way to take payments and safely store athlete details. Such a huge weight off my shoulders!

Marley Hughes

Marley Hughes

Sep 6, 2018

Couldn't run my swimming classes without it now. The team are just great, really helpful, will always help you out. The system is really reliable - I tried a lot of different pieces of software and none matched Coacha for price and features. Thanks guys. x

Kim Readman

Kim Readman

Nov 7, 2018

Great software, still very much a work in progress, but fantastic so far and the customer service is absolutely first rate :)

Jess Mortimer

Jess Mortimer

Oct 1, 2018

We have just started using Coacha this season and honestly it is one of the best decisions I have made this year! I used to spend hours on admin, chasing people for payments, taking cash & cheques to the bank and then checking to make sure the payments had actually gone into our account. Now I no longer have to write out invoices or handle cash and Coacha wil... l do the chasing for payments for me - which is amazing! Whenever I have any questions I get straight on the phone and their amazing team have either got the problem solved in seconds, or they get back to me as soon as they can with a solution. I cannot recommended this software and the support team enough. Thank you from one happy and less stressed Cheerleading coach!  read more

Katie Dignan

Katie Dignan

Sep 25, 2018

Amazing software that has helped our club so much!

Nick Phillips-Holt

Nick Phillips-Holt

Jul 27, 2018

Coacha is superb. I run a shooting range in Gloucestershire and it helps me keep on top of my admin. Helpful support. Very good software that they should charge more for!

Alice BK Robinson

Alice BK Robinson

Jan 22, 2019

Brilliant service, saved us so much time in the office meaning we can spend more time actually coaching!! 100% recommend!

Brooke Hockley

Brooke Hockley

Sep 26, 2018

Before heading into our second season as a club and doubling in size we were very apprehensive about the administration aspect. I am so grateful to have come across coacha as it has made my life seamless in terms of the membership process among other factors such as data protection. We have also set up a stripe account to collect our monthly fees and I am very ex... cited about this as it is going to completely eliminate the tiresome process of chasing people. The report section of coacha is also really handy to be able to track who has set up their subscription. Taylor & the coacha team’s response time to feedback is excellent and I have been very impressed with the service so far. Coacha is revolutionising the way we work and they are doing a fantastic job!  read more

Molly Jewitt

Molly Jewitt

Jan 8, 2019

The Coacha software has made managing our swim school so much easier! So simple and straight forward to use and saves hours of admin work.
No more chasing people for payments getting half cash half bank transfers or having to think who paid what, everything is sorted out with a click of a button! Highly recommend, great software!

Taylor James

Taylor James

Sep 25, 2018

Always do their best to help sports clubs save time, money and do more things that they enjoy.

Kelly Loughlin

Kelly Loughlin

Sep 25, 2018

An amazing service, has saved me hours and hours of admin. Easy way to take payments and safely store athlete details. Such a huge weight off my shoulders!

Marley Hughes

Marley Hughes

Sep 6, 2018

Couldn't run my swimming classes without it now. The team are just great, really helpful, will always help you out. The system is really reliable - I tried a lot of different pieces of software and none matched Coacha for price and features. Thanks guys. x

Kim Readman

Kim Readman

Nov 7, 2018

Great software, still very much a work in progress, but fantastic so far and the customer service is absolutely first rate :)

Jess Mortimer

Jess Mortimer

Oct 1, 2018

We have just started using Coacha this season and honestly it is one of the best decisions I have made this year! I used to spend hours on admin, chasing people for payments, taking cash & cheques to the bank and then checking to make sure the payments had actually gone into our account. Now I no longer have to write out invoices or handle cash and Coacha wil... l do the chasing for payments for me - which is amazing! Whenever I have any questions I get straight on the phone and their amazing team have either got the problem solved in seconds, or they get back to me as soon as they can with a solution. I cannot recommended this software and the support team enough. Thank you from one happy and less stressed Cheerleading coach!  read more

Katie Dignan

Katie Dignan

Sep 25, 2018

Amazing software that has helped our club so much!