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 8 questions to ask when searching for sports club management software
17 January 2019

8 questions to ask when searching for sports club management software

Whether you’re switching from paper-based admin or from another piece of sports club management software, the process to narrow down and find a system that’s right for your club can be daunting. We know that because we’ve been there ourselves.

Before we built Coacha, we were struggling to find a piece of software to run our own sports clubs. It became frustrating when we couldn’t find anything that wasn’t extortionately priced, over-complicated or didn’t have our specific needs at its core. That’s when we decided to make our own software; Coacha.

We know that it’s quite rare to find one piece of sports club management software that fits 100% of your club’s needs. It’s normally very much a case of doing your research and deciding which software will fit your club the best. We think these are the questions you should be considering when signing up for free trials and conducting your research.

 



1. What are the features like?


Does it do everything you need? What do you get for your money? The most important part of this whole process is making sure you’re getting software that fits your needs. If not, what’s the point? If their website isn’t clear, get in touch with their support team to be sure.

 

2. How easy is it to work your way around?


There’s nothing worse than trialing a piece of software and it taking the duration of the trial to learn the basics of the navigation. The last thing you want to do is make life hard for yourself. Make sure you can see yourself finding your way around easily.


3. How much does it cost?


It’s a good idea to set a budget so you know what your club can afford. Most software will have a usage fee and a transaction fee if they take payments. However, some software out there is marked as “free”. These “free” pieces of software – you’ll notice the intentional use of quotation marks – normally mark up their transaction fees by a few %.

It doesn’t seem like a lot, but more often than not, you will end up paying even more through these raised transaction fees than you would through a paid piece of software. Make sure you do the maths!


4. Are they transparent about their fees?


There’s nothing worse than having to dig around to find out usage and transaction fees. We know our minds would be at ease if our chosen provider had all associated fees clearly stated on their website.


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5. What data protection features do they have?


With GDPR coming into place this year, it’s a good idea to make sure your potential new provider has yours (and your member’s) best interests at heart.

Do they have specific features to help with GDPR? What data protection processes do they have in place? These are all things you can consider.


6. What safeguarding features do they have?


When you’re using a new software provider, you need to ask yourself, "are they capable of helping safeguard my members and their information?". Do they have specific safeguarding features in place? Or safeguarding policies?


7. What is their Support like?


It’s good to know there’s someone there to help when you need it, especially within a a reasonable timeframe. This is the perfect time to test their Support system. If you have any questions, compile them and either give them a call or email.

Also, do they have helpful user guides online? Are they easily accessible? How easy or hard is it to get answers?


8. What do other clubs say?


It’s always a good idea to take a look at a variety of software reviews from other clubs or even staff. Sites like Facebook, Glassdoor, Google etc. Or if you know someone else who uses the software, ask them to share their experience.

 



To try Coacha, you can sign up for a free trial today. You won’t need to enter any card details and there is no obligation to subscribe afterwards. Just sign up and see what you think. We’ll even set your club up free of charge!

If you have any questions, make sure you get in touch!

Testimonials

Taylor James

Taylor James

Sep 25, 2018

Always do their best to help sports clubs save time, money and do more things that they enjoy.

Kelly Loughlin

Kelly Loughlin

Sep 25, 2018

An amazing service, has saved me hours and hours of admin. Easy way to take payments and safely store athlete details. Such a huge weight off my shoulders!

Marley Hughes

Marley Hughes

Sep 6, 2018

Couldn't run my swimming classes without it now. The team are just great, really helpful, will always help you out. The system is really reliable - I tried a lot of different pieces of software and none matched Coacha for price and features. Thanks guys. x

Kim Readman

Kim Readman

Nov 7, 2018

Great software, still very much a work in progress, but fantastic so far and the customer service is absolutely first rate :)

Jess Mortimer

Jess Mortimer

Oct 1, 2018

We have just started using Coacha this season and honestly it is one of the best decisions I have made this year! I used to spend hours on admin, chasing people for payments, taking cash & cheques to the bank and then checking to make sure the payments had actually gone into our account. Now I no longer have to write out invoices or handle cash and Coacha wil... l do the chasing for payments for me - which is amazing! Whenever I have any questions I get straight on the phone and their amazing team have either got the problem solved in seconds, or they get back to me as soon as they can with a solution. I cannot recommended this software and the support team enough. Thank you from one happy and less stressed Cheerleading coach!  read more

Katie Dignan

Katie Dignan

Sep 25, 2018

Amazing software that has helped our club so much!

Nick Phillips-Holt

Nick Phillips-Holt

Jul 27, 2018

Coacha is superb. I run a shooting range in Gloucestershire and it helps me keep on top of my admin. Helpful support. Very good software that they should charge more for!

Alice BK Robinson

Alice BK Robinson

Jan 22, 2019

Brilliant service, saved us so much time in the office meaning we can spend more time actually coaching!! 100% recommend!

Brooke Hockley

Brooke Hockley

Sep 26, 2018

Before heading into our second season as a club and doubling in size we were very apprehensive about the administration aspect. I am so grateful to have come across coacha as it has made my life seamless in terms of the membership process among other factors such as data protection. We have also set up a stripe account to collect our monthly fees and I am very ex... cited about this as it is going to completely eliminate the tiresome process of chasing people. The report section of coacha is also really handy to be able to track who has set up their subscription. Taylor & the coacha team’s response time to feedback is excellent and I have been very impressed with the service so far. Coacha is revolutionising the way we work and they are doing a fantastic job!  read more

Molly Jewitt

Molly Jewitt

Jan 8, 2019

The Coacha software has made managing our swim school so much easier! So simple and straight forward to use and saves hours of admin work.
No more chasing people for payments getting half cash half bank transfers or having to think who paid what, everything is sorted out with a click of a button! Highly recommend, great software!

Taylor James

Taylor James

Sep 25, 2018

Always do their best to help sports clubs save time, money and do more things that they enjoy.

Kelly Loughlin

Kelly Loughlin

Sep 25, 2018

An amazing service, has saved me hours and hours of admin. Easy way to take payments and safely store athlete details. Such a huge weight off my shoulders!

Marley Hughes

Marley Hughes

Sep 6, 2018

Couldn't run my swimming classes without it now. The team are just great, really helpful, will always help you out. The system is really reliable - I tried a lot of different pieces of software and none matched Coacha for price and features. Thanks guys. x

Kim Readman

Kim Readman

Nov 7, 2018

Great software, still very much a work in progress, but fantastic so far and the customer service is absolutely first rate :)

Jess Mortimer

Jess Mortimer

Oct 1, 2018

We have just started using Coacha this season and honestly it is one of the best decisions I have made this year! I used to spend hours on admin, chasing people for payments, taking cash & cheques to the bank and then checking to make sure the payments had actually gone into our account. Now I no longer have to write out invoices or handle cash and Coacha wil... l do the chasing for payments for me - which is amazing! Whenever I have any questions I get straight on the phone and their amazing team have either got the problem solved in seconds, or they get back to me as soon as they can with a solution. I cannot recommended this software and the support team enough. Thank you from one happy and less stressed Cheerleading coach!  read more

Katie Dignan

Katie Dignan

Sep 25, 2018

Amazing software that has helped our club so much!




‘Coacha revolutionised my program administration and saves me time and money.’

Sarah Watkins - Program Direction - GCA Cheer