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 8 questions to ask when searching for sports club management software
17 January 2019

8 questions to ask when searching for sports club management software

Update April 2019

Finding a club membership system is hard. There are so many pieces of software out there to choose from. Choosing software takes time and research and sometimes, you still can't find a piece of software that you like enough. When this happened to Coacha's co-founders, they decided to build their own software that they loved. After waking waves within the UK over the last few years, Jason and Chris are both extremely excited to be launching Coacha in the US. It's always exciting when a new piece of software arrives on the market to shake things up a little, and it's Coacha's time to do this overseas.


Whether you’re switching from paper-based admin or from another piece of sports club management software, the process to narrow down and find a system that’s right for your club can be daunting. We know that because we’ve been there ourselves.

Before we built Coacha, we were struggling to find a piece of software to run our own sports clubs. It became frustrating when we couldn’t find anything that wasn’t extortionately priced, over-complicated or didn’t have our specific needs at its core. That’s when we decided to make our own software; Coacha.

We know that it’s quite rare to find one piece of sports club management software that fits 100% of your club’s needs. It’s normally very much a case of doing your research and deciding which software will fit your club the best. We think these are the questions you should be considering when signing up for free trials and conducting your research.

 



1. What are the features like?


Does it do everything you need? What do you get for your money? The most important part of this whole process is making sure you’re getting software that fits your needs. If not, what’s the point? If their website isn’t clear, get in touch with their support team to be sure.

 

2. How easy is it to work your way around?


There’s nothing worse than trialing a piece of software and it taking the duration of the trial to learn the basics of the navigation. The last thing you want to do is make life hard for yourself. Make sure you can see yourself finding your way around easily.


3. How much does it cost?


It’s a good idea to set a budget so you know what your club can afford. Most software will have a usage fee and a transaction fee if they take payments. However, some software out there is marked as “free”. These “free” pieces of software – you’ll notice the intentional use of quotation marks – normally mark up their transaction fees by a few %.

It doesn’t seem like a lot, but more often than not, you will end up paying even more through these raised transaction fees than you would through a paid piece of software. Make sure you do the maths!


4. Are they transparent about their fees?


There’s nothing worse than having to dig around to find out usage and transaction fees. We know our minds would be at ease if our chosen provider had all associated fees clearly stated on their website.


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5. What data protection features do they have?


With GDPR coming into place this year, it’s a good idea to make sure your potential new provider has yours (and your member’s) best interests at heart.

Do they have specific features to help with GDPR? What data protection processes do they have in place? These are all things you can consider.


6. What safeguarding features do they have?


When you’re using a new software provider, you need to ask yourself, "are they capable of helping safeguard my members and their information?". Do they have specific safeguarding features in place? Or safeguarding policies?


7. What is their Support like?


It’s good to know there’s someone there to help when you need it, especially within a a reasonable timeframe. This is the perfect time to test their Support system. If you have any questions, compile them and either give them a call or email.

Also, do they have helpful user guides online? Are they easily accessible? How easy or hard is it to get answers?


8. What do other clubs say?


It’s always a good idea to take a look at a variety of software reviews from other clubs or even staff. Sites like Facebook, Glassdoor, Google etc. Or if you know someone else who uses the software, ask them to share their experience.

 



To try Coacha, you can sign up for a free trial today. You won’t need to enter any card details and there is no obligation to subscribe afterwards. Just sign up and see what you think. We’ll even set your club up free of charge!

If you have any questions, make sure you get in touch!




‘Coacha revolutionised my program administration and saves me time and money.’

Sarah Watkins - Program Direction - GCA Cheer