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Your Questions Answered: How does Coacha help with failed payments?
10 April 2019

Your Questions Answered: How does Coacha help with failed payments?

Failed-Payment-Final...

 

Update April 2019

We are super pleased to announce that we will very soon be integrating with Gocardless for low-cost direct debit payments. Gocardless charge 1% per transaction, which means that they're officially the lowest fees on the market. As always, we don't mark these fees up at all, unlike lots of other sports club management software providers. Gocardless has lots of great features that we will be utilising within Coacha and we will be telling you all about these very soon. Gocardless will also have a failed payment process too.
 

Our failed payment process integration has saved clubs thousands of pounds since we launched Coacha. Payments no longer go missing and club owners no longer go months without noticing that someone cancelled their payment, because now Coacha keeps you updated every step of the way. We're excited to be bringing another payment partner into the mix, so that clubs can choose which they'd like to use.
 

Gocardless launch is imminent so watch this space and get in touch for more information!
 


Here at Coacha, we’re all coaches. So, we get it. We know how much of a hassle collecting payments from athletes can be – whether it be manually or through an automated system. One way or another, it’s often that payments slip the net/you end up having lists of people to chase because payments have failed to be taken. And we know that it’s hard to keep track of these situations.
 

We’ve tried, as always, our hardest to make things as simple as possible for our users. If you don’t know already, you can set up as many weekly/monthly/yearly subscription plans as you like within Coacha and assign your members to them. You can also take one-off payments for things such as competition fees/uniform.

 

We integrate with Stripe (a payment management system, similar to PayPal) to collect your payments. The integration is super cool & allows us to implement features to benefit our users to our maximum ability.
 

When an athlete’s payment fails, firstly, you will be notified through Coacha. It can fail for various reasons such as insufficient funds (most commonly). Then Stripe’s automatic settings are to retry to collect the payment 3 days after the first attempt, 5 days after the previous attempt and then a final 7 days after the last attempt. After this, the subscription is cancelled as Stripe realises there is something wrong with the card.
 

Unlike with many of our competitors, and many direct debits, this process incurs no extra charge to you or the athlete.
 

When Stripe is retrying to collect the payment, the payment’s status in the Money Dashboard will state ‘retrying’ until it eventually changes to ‘paid’ or ‘failed’.
 

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It’s worth noting that you can change these settings to suit your specific needs. You can do this by logging into Stripe and heading to the Subscriptions section in the left-hand navigation bar:
 

Coacha Stripe payment


Then navigate to ‘Settings’ in the below menu:
 

Coacha and Stripe integration


You’ll see the ‘retry rules’ here – you can click the drop-down arrows to change the amount time between the retrying of the collection of the payment:
 

Coacha Money Dashboard
 

You can also alter the end-result and choose between cancelling the sub, marking it as unpaid and leaving the sub ‘as-is’:
 

Coacha cancel subscription
 

There are other settings you can alter here such as informing your members/parents when their payment fails or around the time their card is due to expire:
 

Coacha subscription failure
 

If, after a final attempt of retrying, the payment still fails, you will be notified and then it will be down to you to manually chase the payment.
 

This feature is one of the biggest reasons many of our clubs get on board, it takes a huge amount of pressure off the club owner, automating the process as much as it can, only leaving you to chase the failed payment as a last resort.
 

If you have any questions or anything we can help with at all, please don’t hesitate to get in touch.

Testimonials

Taylor James

Taylor James

Sep 25, 2018

Always do their best to help sports clubs save time, money and do more things that they enjoy.

Kelly Loughlin

Kelly Loughlin

Sep 25, 2018

An amazing service, has saved me hours and hours of admin. Easy way to take payments and safely store athlete details. Such a huge weight off my shoulders!

Marley Hughes

Marley Hughes

Sep 6, 2018

Couldn't run my swimming classes without it now. The team are just great, really helpful, will always help you out. The system is really reliable - I tried a lot of different pieces of software and none matched Coacha for price and features. Thanks guys. x

Kim Readman

Kim Readman

Nov 7, 2018

Great software, still very much a work in progress, but fantastic so far and the customer service is absolutely first rate :)

Jess Mortimer

Jess Mortimer

Oct 1, 2018

We have just started using Coacha this season and honestly it is one of the best decisions I have made this year! I used to spend hours on admin, chasing people for payments, taking cash & cheques to the bank and then checking to make sure the payments had actually gone into our account. Now I no longer have to write out invoices or handle cash and Coacha wil... l do the chasing for payments for me - which is amazing! Whenever I have any questions I get straight on the phone and their amazing team have either got the problem solved in seconds, or they get back to me as soon as they can with a solution. I cannot recommended this software and the support team enough. Thank you from one happy and less stressed Cheerleading coach!  read more

Katie Dignan

Katie Dignan

Sep 25, 2018

Amazing software that has helped our club so much!

Nick Phillips-Holt

Nick Phillips-Holt

Jul 27, 2018

Coacha is superb. I run a shooting range in Gloucestershire and it helps me keep on top of my admin. Helpful support. Very good software that they should charge more for!

Alice BK Robinson

Alice BK Robinson

Jan 22, 2019

Brilliant service, saved us so much time in the office meaning we can spend more time actually coaching!! 100% recommend!

Brooke Hockley

Brooke Hockley

Sep 26, 2018

Before heading into our second season as a club and doubling in size we were very apprehensive about the administration aspect. I am so grateful to have come across coacha as it has made my life seamless in terms of the membership process among other factors such as data protection. We have also set up a stripe account to collect our monthly fees and I am very ex... cited about this as it is going to completely eliminate the tiresome process of chasing people. The report section of coacha is also really handy to be able to track who has set up their subscription. Taylor & the coacha team’s response time to feedback is excellent and I have been very impressed with the service so far. Coacha is revolutionising the way we work and they are doing a fantastic job!  read more

Molly Jewitt

Molly Jewitt

Jan 8, 2019

The Coacha software has made managing our swim school so much easier! So simple and straight forward to use and saves hours of admin work.
No more chasing people for payments getting half cash half bank transfers or having to think who paid what, everything is sorted out with a click of a button! Highly recommend, great software!

Taylor James

Taylor James

Sep 25, 2018

Always do their best to help sports clubs save time, money and do more things that they enjoy.

Kelly Loughlin

Kelly Loughlin

Sep 25, 2018

An amazing service, has saved me hours and hours of admin. Easy way to take payments and safely store athlete details. Such a huge weight off my shoulders!

Marley Hughes

Marley Hughes

Sep 6, 2018

Couldn't run my swimming classes without it now. The team are just great, really helpful, will always help you out. The system is really reliable - I tried a lot of different pieces of software and none matched Coacha for price and features. Thanks guys. x

Kim Readman

Kim Readman

Nov 7, 2018

Great software, still very much a work in progress, but fantastic so far and the customer service is absolutely first rate :)

Jess Mortimer

Jess Mortimer

Oct 1, 2018

We have just started using Coacha this season and honestly it is one of the best decisions I have made this year! I used to spend hours on admin, chasing people for payments, taking cash & cheques to the bank and then checking to make sure the payments had actually gone into our account. Now I no longer have to write out invoices or handle cash and Coacha wil... l do the chasing for payments for me - which is amazing! Whenever I have any questions I get straight on the phone and their amazing team have either got the problem solved in seconds, or they get back to me as soon as they can with a solution. I cannot recommended this software and the support team enough. Thank you from one happy and less stressed Cheerleading coach!  read more

Katie Dignan

Katie Dignan

Sep 25, 2018

Amazing software that has helped our club so much!




‘Coacha revolutionised my program administration and saves me time and money.’

Sarah Watkins - Program Direction - GCA Cheer