Coacha Blog

helpful news, info and articles from the Coacha team

Your Questions Answered: Safeguarding children in sport & sibling & parent email addresses
09 February 2018

Your Questions Answered: Safeguarding children in sport & sibling & parent email addresses

As a team of sports people, we know that club admin can get confusing, especially if you have different siblings, with different abilities, in different classes. Then throw in the need to ensure your younger members are being safeguarded appropriately and things can get stressful. As usual, we’re trying to make things as easy as possible for you and your members/parents.

One of our biggest priorities is to safeguard all of our members, especially our children. The focus has never been greater than this year, where the General Data Protection Regulation (GDPR) is bringing in special protection for children’s data. One of the features we’re most proud of in Coacha, is the ability to control what communication can be sent to which members depending on their age.

We’ve built this feature in accordance with NSPCC guidelines. This is the reason it’s important to ensure that all DOBs are accurate within your account. If members are over 18, when sending a broadcast, the message will send directly to the member. If the member is between the ages of 13 and 18, it will send to the member and copy in the Next of Kin (NOK) and if the member is below the age of 13, it will send to the NOK only.

Try Coacha free for 30 days


Sibling and parent email addresses

*Please note that as of October 2018, a new feature has been implemented to avoid the below as best as possible. The member email field is now greyed out dependant on whether or not the member is a minor, informing the NOK to navigate to the NOK section.

We’ve been known to receive support requests asking ‘Why can’t parents with siblings at my club use the same email address twice? They’ve only got one email address!’ Well the answer is, ‘They can!’.

When parents of minors are filling in their children’s signup forms, they’re often busy and in a rush. It’s a tendency for them to input all of their details into the ‘member information’ section and put limited information in the ‘NOK’ section. This means that the parent is inputting their email address into the field intended for the member. This field needs to be unique, as some members may have their own email address, and this will be the sole email used for contact. We understand that many children under a certain age will not have an email address, and this is why this field should be left completely blank.

You should instruct parents to enter their email address in the ‘NOK’ section only and to bypass the ‘member information’ email address completely. The NOK email field will allow their email address to be entered more than once for different members; perfect for siblings.

We hope you found this week’s Your Questions Answered article helpful. Remember, if you have an idea for a blog topic or have any questions at all, get in touch and we’ll as always, be happy to help.