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Coacha VS Club Manager
04 April 2019

Coacha VS Club Manager

April 2019 Update

We are very excited to be just moments away from Coacha being ready to launch in the USA. From what we've heard from our American sports friends, sports club membership software is lacking in the US and we're very excited to come and take the market by storm. Watch this space!


We’ve seen it time and time again. From Triathlon clubs to Judo dojos. A club has been putting off switching the way they do their admin for a long time. They eventually decide that ‘enough is enough’, delve into the world of research surrounding club management software, and six months later, they’re still going… sometimes no further along than where they were before.

The world of sports club membership software is vast. There’s no ‘one size fits all’ and each piece of software is completely unique. This is great when you find the software that suits you best, but when you’re still narrowing the selection down, it’s a bit of a minefield. Especially when many software providers don’t publish their full list of features on their sales site. Meaning you have to conduct even more research and get in touch with their sales team before you’re any clearer.

We know that our potential new users are doing their research. We actually advise them to. We wouldn’t jump into inputting our club data into a brand-new piece of software before shopping around. In a bid to be as transparent as possible, we’re commencing a new blog series where we provide you with Coacha VS Coacha’s competitors. This is so you can compare your needs against our (and our competitors’) feature sets without too much hassle.

Let’s start with Club Manager.

 



About Coacha


Coacha is Sports Club Membership Software based in Cheltenham, Gloucestershire. Initially UK-based, Coacha are in an exciting transition of ‘going global’ over the next year. First stop? USA.

Coacha’s co-founders are coaches themselves. They built Coacha because they couldn’t find software to suit their own needs. And they won’t stop until they’ve cut admin time down to a bare minimum, whilst focusing on best practice GDPR and safeguarding.


About Club Manager


Club Manager are Club Membership Software based in Chelmsford, Essex.

 




What are the fees?


Coacha

Coacha charges a standard rate of £25 per month. We don’t charge a tiered pricing structure as we don’t believe in penalising clubs for growing their membership.

Club Manager

Club Manager have various levels of subscription depending on your organisation size. Their plans start at £25 per month (with a 150 member limit and various other restrictions) and rise to £99 per month for full unlimited access.

 




What are the transaction fees?


Coacha

Coacha integrates with Stripe who charge 1.4% + 20p per transaction. Coacha are also just about to go live with Gocardless integration whose transaction fees are 1% per transaction.

Coacha never additionally marks up transaction fees to profit from them.

Club Manager

Club Manager integrates with Stripe who charge 1.4% + 20p. Club Manager adds an extra 0.5% per transaction onto these fees, leaving the total transaction fee at 1.9%+20p per transaction.

 




What is the contract length?


Coacha

1 month rolling contract.

Club Manager

1 month rolling contract.

 

Coacha Software contract length

 




Is there Member Management?


Coacha

Coacha has a sophisticated member management system. Each member has their own unique Member Profile which includes personal details, NOK details, medical information, Coaches’ Notes, Safeguarding Notes etc.

Club Manager

We don’t think all of Club Manager’s feature capabilities are displayed on their sales site, but the site does state ‘effortless pupil management’.

 




Can you allocate your teams/groups?


Coacha

You’re able to categorise your Member List into specific Member Groups. This enables you to assign them to specific classes and contact each team/group specifically, in a few simple steps.

Club Manager

From their sales site, it’s unclear whether you’re able to categorise your main list of members within Club Manager.

 




Can you create a signup form?


Coacha

Within Coacha, you can easily generate a signup form in the shape of a URL. This can be distributed however you like for members to complete the form. All you’ll need to do is accept them into the club.

Club Manager

Club Manager don’t state whether they have a signup form available in their software.

 

Try Coacha free for 30 days

 




Is there a waiting list?


Coacha

The signup form can double up as a waiting list. Once potential members complete the form, they will head into a Pending Members section. From here, you can accept them into the club when you have space. They’ll also receive an automatic ‘welcome on board’ email from the club.

Club Manager

It’s unclear whether there’s a waiting list feature within Club Manager.

 



Is there GDPR-specific consent?


Coacha

There is specific GDPR consent built into the signup form and each Member Profile. Members must agree to the GDPR consent in order for you to hold their data within Coacha. But the marketing preference is their own choice.

Club Manager

We can’t find any mention of GDPR/consent on the Club Manager sales site.

 




Can coaches log in?


Coacha

You can add unlimited coaches to Coacha. They’ll have access to Members, Classes and Registers.

Club Manager

You can add new staff to Club Manager.

 




Can members log in?


Coacha

Coacha has designed and implemented a Member/Parent portal for your members/parents to be able to view, amend and download their personal data at the click of a button.

Club Manager

You can add new staff to Club Manager, in what level/detail we’re not sure.

 




Can you automate registers?


Coacha

Coacha has designed and implemented a Member/Parent portal for your members/parents to be able to view, amend and download their personal data at the click of a button.

Club Manager

The Club Manager sales website doesn’t specifically state whether you’re able to generate registers. However, they say that they provide ‘class and pupil management’, so you would certainly hope/think that they do offer registers.

 




Can you create events?


Coacha

In Coacha, you can create events and assign members to that event so that you’re presented with accurate registers for those events.

Club Manager

The level of the event functionality is unclear, but it does exist within Club Manager.

 




Can you book onto classes/events?


Coacha

Coacha allows you to enable booking onto classes and for members/parents to log into the Member Portal and book themselves on. You can also set a maximum class size.

Club Manager

Club Manager enables members to book themselves into your classes/events using their own devices.

 

sports club membership software event

 




Can you create/take your own subscription plans?


Coacha

You create unlimited subscription plans within Coacha for different prices, also selecting the payment date. Coacha integrates with Stripe for recurring payment and soon to be Gocardless for direct debit. You can also manually record any direct debits/standing orders.

Club Manager

Club Manager state that they support the major collection agencies in the UK, including Direct Debit and Standing Orders.

 




Is there a failed payment chasing system in place?


Coacha

Coacha has a sophisticated failed payment system in place. If the member’s payment fails, Stripe retries to collect the payment a further 3 times (with no charges), keeping you updated each time, before finally letting you know when it fails a 4th time.

Club Manager

Club Manager don’t state whether they have a failed payment system in place on their website.

 




Can you take one-off payments?


Coacha

Coacha allows you to take one-off payments from your members. You can either take the payment there and then or send a request for payment to their email.

Club Manager

It’s not clearly stated whether Club Manager allow for one-off payments. However, they do state that they are software which helps with ‘payments and purchases’ and that you can link purchases with specific members.

 




Can you send email/texts?


Coacha

Coacha has a fantastic Email/SMS service in place which allows communication to all members in accordance with best practice child protection in sport guidelines. You can also categorise which members/groups you need to send the Email/SMS to.

Club Manager

Club Manager have an SMS and Email Marketing feature which allows communication to all members, potential, past and present.

 




What are their GDPR/safeguarding features/policies like?


Coacha

Coacha built the majority of the current version of their software around GDPR. There are multiple GDPR-specific features in place including the Member/Parent Portal which allow members/parents to view, amend and download their data under GDPR. If Coacha is the sole system used for managing your member’s information, this eliminates the need for subject data access requests under GDPR.

There is also GDPR-specific consent on each Member Profile. You can also choose to deselect all members who have opted out of marketing on communication features.

There are important safeguarding rules built into Coacha which means that no member gets contacted inappropriately depending on their age. These rules are NSPCC CPSU best practice.

Also, if you upgrade a Coaches’ Note to a Safeguarding Note (in the event of concern regarding a member), this will prevent that note from being downloaded from the Member/Parent Portal.

Club Manager

We’re sure Club Manager have processes in place for GDPR/safeguarding, however, we can’t find anything specific on their website.

 




In Conclusion


Each sports club membership software is different and we very often find that clubs can’t find one provider that fits 100% of their needs. In this circumstance, it’s very much a case of finding the best-fit; the provider that fits most of your needs.

To try a no obligation, no card details needed free trial of Coacha today, sign up here. We’ll even set your club up for you.


The Legal Stuff


All information is taken from the relevant company websites and is correct as at March 2019.

Testimonials

Taylor James

Taylor James

Sep 25, 2018

Always do their best to help sports clubs save time, money and do more things that they enjoy.

Kelly Loughlin

Kelly Loughlin

Sep 25, 2018

An amazing service, has saved me hours and hours of admin. Easy way to take payments and safely store athlete details. Such a huge weight off my shoulders!

Marley Hughes

Marley Hughes

Sep 6, 2018

Couldn't run my swimming classes without it now. The team are just great, really helpful, will always help you out. The system is really reliable - I tried a lot of different pieces of software and none matched Coacha for price and features. Thanks guys. x

Kim Readman

Kim Readman

Nov 7, 2018

Great software, still very much a work in progress, but fantastic so far and the customer service is absolutely first rate :)

Jess Mortimer

Jess Mortimer

Oct 1, 2018

We have just started using Coacha this season and honestly it is one of the best decisions I have made this year! I used to spend hours on admin, chasing people for payments, taking cash & cheques to the bank and then checking to make sure the payments had actually gone into our account. Now I no longer have to write out invoices or handle cash and Coacha wil... l do the chasing for payments for me - which is amazing! Whenever I have any questions I get straight on the phone and their amazing team have either got the problem solved in seconds, or they get back to me as soon as they can with a solution. I cannot recommended this software and the support team enough. Thank you from one happy and less stressed Cheerleading coach!  read more

Katie Dignan

Katie Dignan

Sep 25, 2018

Amazing software that has helped our club so much!

Nick Phillips-Holt

Nick Phillips-Holt

Jul 27, 2018

Coacha is superb. I run a shooting range in Gloucestershire and it helps me keep on top of my admin. Helpful support. Very good software that they should charge more for!

Alice BK Robinson

Alice BK Robinson

Jan 22, 2019

Brilliant service, saved us so much time in the office meaning we can spend more time actually coaching!! 100% recommend!

Brooke Hockley

Brooke Hockley

Sep 26, 2018

Before heading into our second season as a club and doubling in size we were very apprehensive about the administration aspect. I am so grateful to have come across coacha as it has made my life seamless in terms of the membership process among other factors such as data protection. We have also set up a stripe account to collect our monthly fees and I am very ex... cited about this as it is going to completely eliminate the tiresome process of chasing people. The report section of coacha is also really handy to be able to track who has set up their subscription. Taylor & the coacha team’s response time to feedback is excellent and I have been very impressed with the service so far. Coacha is revolutionising the way we work and they are doing a fantastic job!  read more

Molly Jewitt

Molly Jewitt

Jan 8, 2019

The Coacha software has made managing our swim school so much easier! So simple and straight forward to use and saves hours of admin work.
No more chasing people for payments getting half cash half bank transfers or having to think who paid what, everything is sorted out with a click of a button! Highly recommend, great software!

Taylor James

Taylor James

Sep 25, 2018

Always do their best to help sports clubs save time, money and do more things that they enjoy.

Kelly Loughlin

Kelly Loughlin

Sep 25, 2018

An amazing service, has saved me hours and hours of admin. Easy way to take payments and safely store athlete details. Such a huge weight off my shoulders!

Marley Hughes

Marley Hughes

Sep 6, 2018

Couldn't run my swimming classes without it now. The team are just great, really helpful, will always help you out. The system is really reliable - I tried a lot of different pieces of software and none matched Coacha for price and features. Thanks guys. x

Kim Readman

Kim Readman

Nov 7, 2018

Great software, still very much a work in progress, but fantastic so far and the customer service is absolutely first rate :)

Jess Mortimer

Jess Mortimer

Oct 1, 2018

We have just started using Coacha this season and honestly it is one of the best decisions I have made this year! I used to spend hours on admin, chasing people for payments, taking cash & cheques to the bank and then checking to make sure the payments had actually gone into our account. Now I no longer have to write out invoices or handle cash and Coacha wil... l do the chasing for payments for me - which is amazing! Whenever I have any questions I get straight on the phone and their amazing team have either got the problem solved in seconds, or they get back to me as soon as they can with a solution. I cannot recommended this software and the support team enough. Thank you from one happy and less stressed Cheerleading coach!  read more

Katie Dignan

Katie Dignan

Sep 25, 2018

Amazing software that has helped our club so much!




‘Coacha revolutionised my program administration and saves me time and money.’

Sarah Watkins - Program Direction - GCA Cheer